FYI The different binaries of NetCool are fine with different versions of ARS. You just need to make sure that the .so's that NetCool uses match the NetCool binary you have. It does not need to match the ARS server you have. That being said, one can restrict the ARS server from talking to older clients but one rarely sees this. IBM often has a long gap between a new ARS version and a new release of the Gateway. The ARS Server communicates back to the Gateway though the Alert mechanism. NetCool registers itself as an Alert receiver. ARTCPPORT overrides all code in the binary. If a NetCool Alert is not arriving on the server you will see an ARS error message in the NetCool logs. Check that out and you should know where your problem lies. The initial submit is though the API and the Record ID is returned as part of that call. Any workflow will result then in Alerts and NetCool will parse the text of the Alert for expected messages. There are other "useful" client-side environment vars. ARAPILOGGING=n (1. 2?) will build a couple of log files that will be useful if the problem is not obvious. Cheers Ben
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dip Patel Sent: March 19, 2009 3:35 PM To: [email protected] Subject: Re: Port issues with Netcool Gateway connecting to ARS 7.1 ** We ran into this Issue couple of days back when we switched our servers from Portmapped to manual port assignment. Try the following... a) Check if this variable is set in the Gateway config file.. TCP_FLAG = TRUE # Use TCP functionality b) Set the ARTCPPORT value in the Environment Variable. On Thu, Mar 19, 2009 at 9:39 AM, Charles Baldi <[email protected]> wrote: ** The Netcool Gateway has its different binaries for different versions of Remedy. The NCG readme explains which binaries to use for the specific Remedy versions. When you upgrade Remedy, you need to change the Netcool Gateway to use the proper binaries. Regards, Chuck Baldi On Thu, Mar 19, 2009 at 9:29 AM, Tony Worthington <[email protected]> wrote: ** Have you indicated the tcp port on the netcool server via environment variables? ARTCPPORT etc... From: James Pifer <[email protected]> To: [email protected] Date: 03/19/2009 06:34 AM Subject: Port issues with Netcool Gateway connecting to ARS 7.1 Sent by: "Action Request System discussion list(ARSList)" <[email protected]> _____ We just upgraded our server from Win32/ARS 6.x to Linux/ARS 7.1. We also use Netcool and I'm having trouble getting Netcool's Remedy Gateway to connect to the new server. Couple questions: We're running ARS on port 9901. Clients connect fine and I can see in a netstat -a that it's listening, but nmap from another machine does not see the port 9901 open. I assume it's a TCP port. No firewalls are enabled. Netcool support also wants me to telnet to the server using port 9901 and verify the credentials to login. I do not get a response trying to telnet to the port. Should this work? Any help is appreciated. Thanks, James ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at <http://www.arslist.org/> www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _____ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
