We ran into this Issue couple of days back when we switched our servers from
Portmapped to manual port assignment.
Try the following...
a) Check if this variable is set in the Gateway config file..
TCP_FLAG = TRUE # Use TCP functionality
b) Set the ARTCPPORT value in the Environment Variable.
On Thu, Mar 19, 2009 at 9:39 AM, Charles Baldi <[email protected]>wrote:
> ** The Netcool Gateway has its different binaries for different versions
> of Remedy. The NCG readme explains which binaries to use for the specific
> Remedy versions. When you upgrade Remedy, you need to change the Netcool
> Gateway to use the proper binaries.
>
> Regards,
> Chuck Baldi
> On Thu, Mar 19, 2009 at 9:29 AM, Tony Worthington <
> [email protected]> wrote:
>
>> ** Have you indicated the tcp port on the netcool server via environment
>> variables? ARTCPPORT etc...
>>
>>
>>
>> From: James Pifer <[email protected]> To: [email protected] Date:
>> 03/19/2009
>> 06:34 AM Subject: Port issues with Netcool Gateway connecting to ARS 7.1
>> Sent by: "Action Request System discussion list(ARSList)" <
>> [email protected]>
>> ------------------------------
>>
>>
>>
>> We just upgraded our server from Win32/ARS 6.x to Linux/ARS 7.1. We also
>> use Netcool and I'm having trouble getting Netcool's Remedy Gateway to
>> connect to the new server. Couple questions:
>>
>> We're running ARS on port 9901. Clients connect fine and I can see in a
>> netstat -a that it's listening, but nmap from another machine does not
>> see the port 9901 open. I assume it's a TCP port.
>>
>> No firewalls are enabled.
>>
>> Netcool support also wants me to telnet to the server using port 9901
>> and verify the credentials to login. I do not get a response trying to
>> telnet to the port.
>>
>> Should this work?
>>
>> Any help is appreciated.
>>
>> Thanks,
>> James
>>
>>
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