On Thu, 2009-03-19 at 07:12 -0500, Shyman, Jonathan wrote: > James, > > This is strange. If I read this right you are saying that Remedy User > Tool can connect from client desktops but the NetCool "client" cannot > connect to Remedy? > > My first question would be this: By "no firewalls are enabled" do you > mean between the NetCool server and the Remedy server or on the new > Remedy server itself? The reason I ask is that some flavors of Linux > come with a firewall OOB and it may be enabled. If you are unsure, see > if there is an iptables or ipchains service on the Linux server and > stop them (also set them to not run at startup. Let us know what > flavor of Linux it is as well...assuming RedHat). > > Next question: Is the NetCool server on the same network as the AR > server? Are the clients on the same network as either one? > > Also, if clients can connect that would tend to indicate something > wrong on the NetCool side or between NetCool and AR. Does NetCool have > connection logs you can look at? Maybe the answer is in there. If you > find something you can always post it here and see if anyone has any > ideas. > > One last thing: I assume NetCool is using an AR User account. Maybe > turn on user logging on the server, tail the logs (tail -f <logname>) > and then attempt to log in with NetCool and see what the AR log says. > This would help you verify the credentials if you see a login failed > message. > > --- J.T. Shyman >
The OOT firewalls on both systems are open. I ran an ethereal scan from the Netcool server as I start the gateway, and even though I have specified the port for the Netcool Remedy gateway to use, it never seems to use that for the destination port. I've sent that information back to my Netcool support. Servers are on the same subnet and are definitely communicating. I'll try to report back if progress is made. Thanks, James _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
