We have a custom purchasing application in Remedy. At the end of the purchasing process a Help Desk ticket (HD 5.6) is created. I am trying to populate the description field with our back end purchase order number. The Remedy purchase request may have more then 1 PO#. At the time that the HD tkt is created I am populating a field on the purchasing form with the PO numbers (they are on a sub form). The description field is not getting the PO number. I thought this was might be caused by the HD tkt being created before I populate the field with the PO numbers. I turned on AL and Filter logging and according to the logs the PO field is being populated and then the HD tkt is being created. So is the timing in the logs accurate? If so any idea why this is happening?
> Brian Sokol > Manager, Desktop Services > Scholastic Inc. > 557 Broadway > NY, NY 10012 > (212) 343-6494 > http://www.Scholastic.com > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
