Don't see my first reply to this on the list so I will repeat... I am afraid it is not freeware as we have programmers to pay, but I am sure we can come to an agreement. Contact me at mgemm...@remsolu.com if you want to get into details.
Cheers Mark --- On Mon, 23/3/09, Tony Worthington <tony.worthing...@kohls.com> wrote: > From: Tony Worthington <tony.worthing...@kohls.com> > Subject: Re: Popup Broadcast Messages > To: arslist@ARSLIST.ORG > Date: Monday, 23 March, 2009, 2:57 PM > > It has been licensed to BMC and could well become part > of 7.5 in a > future release, but if you want it for any current versions > of AR we can > get you it. > > Sounds interesting. Based on the statement above, I'm > guessing this is a > proprietary application and not something that is openly > available? > > > > > From: > Mark Gemmell <markgemm...@yahoo.com> > To: > arslist@ARSLIST.ORG > Date: > 03/23/2009 04:14 AM > Subject: > Re: Popup Broadcast Messages > Sent by: > "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > > > > Hi > > While it is true that an active link could be made to poll > the server > every minute or so, that kind of solution is not generally > popular with > systems people due to the continuous chatter over the net > and in the DB > plus the spasmodic behaviour in the client is unpleasant > (the interface > temporarily freezes when the active link polls). > > We had this same trouble when building our Telephony > intergration suite > for Remedy as our customers are now almost all purely using > mid tier. > > Clearly telephony requires much more real-time response so > the polling > idea was a non-starter (believe me, we tried to make it > work). > > To solve it we built a push technology that allows you to > send workflow > events to any grouping of users spontanously from the > server. These are > the same events that active links trigger on. > > So all you do is push events (just a text string) to an > event-send form in > the server specifying the users you want to send to. In a > few mS the > active links in their client trigger. What to do with these > events after > that is down to you and your creative genius! > > We demonstrated this (REM Event Drive) in the last BMC User > World > (Vancuver). It has been licensed to BMC and could well > become part of 7.5 > in a future release, but if you want it for any current > versions of AR we > can get you it. > > Let me know if you are intersted. BTW, it works for the WUT > as well as mid > tier. > > Cheers > > Mark > > > > --- On Sat, 21/3/09, Grooms, Frederick W > <frederick.w.gro...@xo.com> > wrote: > > > From: Grooms, Frederick W > <frederick.w.gro...@xo.com> > > Subject: Re: Popup Broadcast Messages > > To: arslist@ARSLIST.ORG > > Date: Saturday, 21 March, 2009, 12:23 AM > > Actually ... Wouldn't this just be the Alert Tool? > > > > > > > > All you have to do is to push to the Alert Events form > the > > message for > > each user. Each user can set up the Alert Tool to pop > up > > or display a > > flashing cursor or play a sound. > > > > > > > > Fred > > > > > > > > > > > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Tony > Worthington > > Sent: Friday, March 20, 2009 8:45 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Popup Broadcast Messages > > > > > > > > ** Think global field, active link on interval... > > > > > > > > > > From: > > > > Joseph Kasell <Joseph_Kasell> > > > > To: > > > > arslist@ARSLIST.ORG > > > > Date: > > > > 03/20/2009 07:38 AM > > > > Subject: > > > > Popup Broadcast Messages > > > > Sent by: > > > > "Action Request System discussion > list(ARSList)" > > <arslist@ARSLIST.ORG> > > > > > > > > ________________________________ > > > > > > > > > > Good morning everybody! > > > > We're running ITSM 6 on an ARS 7.0.01 server. > > > > I having a brainlock this morning thinking about this > issue > > and am > > wondering if this is something which is a lot simpler > than > > what I'm > > thinking it should be or if I'm missing the > obvious. > > > > Management here would like to have the ability to have > a > > broadcast popup > > message be sent to Remedy users to inform them of > important > > activities, > > changes in procedures, etc. The message and the users > who > > are the > > target > > of the message would change as appropriate and as > > circumstances dictate. > > > > We currently are using emails for all notifications > from > > Remedy. > > However, > > for this instance, I am asked to see if this can be > done > > without the > > need > > to use email since they want to avoid users needing to > > constantly scan > > their mail in the event they want a message sent out. > > > > They also would like the user to click a button on the > > message to > > acknowledge receipt of the message. > > > > I'm thinking, OK, have a display-only form appear > with > > a field to hold > > the > > message and a button with an active link to perform a > close > > and > > acknowledgement of receipt. I'm trying to figure > out > > how to get that > > form > > to appear on user A's screen while he is in Remedy > > whenever user B > > decides > > that there is a need to compose and broadcast such a > > message. > > > > I know there is the bulletin board in ITSM 6, but it > > requires active > > scanning on the part of the user. We're looking > for a > > popup. > > > > Appreciate the help. > > > > Joe > > > > Joseph Kasell > > Senior Systems Engineer > > Navy Federal Credit Union > > > > > > > > > > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > > Platinum Sponsor: RMI Solutions ARSlist: "Where > the > > Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the > Answers Are" > > > ********************************************************************** > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, > Inc. > and may contain information which is confidential and > proprietary. > If you are not the addressee, any disclosure, copying or > distribution or use of the contents of this message is > expressly prohibited. > If you have received this transmission in error, please > destroy it and notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property > and Kohl's reserves the right to retrieve and read any > message created, sent and received. Kohl's reserves the > right to monitor messages by authorized Kohl's > Associates at any time > without any further consent. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
