Hmmm. No document of that name exists in the current documentation directory for ITSP 4 on BMC support web. I still say that shows a distinct lack of regard for current users of ITSP / ITSM! I think that the naming convention of ITSP stems from ARS version 4 which had a smaller limit on workflow names. The fact that the naming convention in ITSP seems to vary from module to module also doesn't help!
Thanks for the update on the naming convention though. Could have done with this about 3 years ago....! Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [email protected] W: www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mahesh Chandra Sent: 24 March 2009 14:23 To: [email protected] Subject: Re: ITSM naming convention sucks ** My previous posting has all been taken from ITSP Naming Convention Documentation Ver 2.0.40 Dated July 8, 2002. Thanks Mahesh On Tue, Mar 24, 2009 at 4:56 AM, Coleman, Gavin <[email protected]<mailto:[email protected]>> wrote: ** "In my opinion, ITSP followed some best naming conventions." Well considering that as far as know the naming convention is not explained anywhere in the ITSP or ITSM documentation, I can't see how you can believe that. Remedy allows you up to 80 characters to name workflow items, and it seems that ITSP and ITSM does not use all of these characters. My Active Link workflow has a naming convention as follows 1. Prefix for custom work (CC_) 2. Form abbreviation (NIM:) - New Incident Console 3. Execute on abbreviation (MRC - Menu Row Choice, Btn - Button, WL - Window Loaded). If more than one Execute on is specified, then the abbreviation I use is the most relevant 4. Name of Button, Table, Field etc (E.g. Btn_OpenIncidentTask) 5. Execution Order (-000-) 6. Details of Actions (OpenHelpDesk) Thus, we get CC_NIM:Btn_OpenIncidentTask-000-OpenHelpDesk If an AL or Filter is part of a Guide, then the suffix _GUIDE is applied. If the AL or Filter calls a Guide, then the suffix _CallGuide is applied. I'm sure other people have naming conventions, but if you are providing a product that is to be released to the general public, then surely publishing the naming convention in your documentation is ESSENTIAL. Just my £0.02 worth! Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [email protected]<mailto:[email protected]> W: www.computacenter.com<http://www.computacenter.com/> ********************************************************************** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com<http://www.computacenter.com/> ********************************************************************** __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
