I did a server upgrade from 6.3 to 7.5 in our test environment in Solaris5.10,Oracle10g, using silent install with Options.txt. It failed three times initially with three oracle errors,all while updating remedy metadata. The next time it was successful but it did not upgrade some of the system forms. After that I tried the install again with overwrite option and this time it went fine.
On Apr 2, 12:33 pm, jham36 <[email protected]> wrote: > I did a 7.5 server upgrade from 7.1 in my test environment and didn't > have any issues except with the software library. I did not do a > silent install though. > > James > > On Apr 2, 1:07 pm, Dwayne Martin <[email protected]> wrote: > > > > > I was hoping that by now someone would have responded to Juan and James > > saying, "It works and here's how we did it!" > > > We are planning to do a silent install of AR Server 7.5 on Linux, but after > > reading this exchange we are feeling a bit apprehensive. > > > Has anybody had any success? > > > Dwayne Martin > > James Madison University > > > ********* > > > Date: Thu, 26 Mar 2009 09:32:29 -0700 > > From: Juan Ingles <[email protected]> > > > ** James, > > Kind of late for a reply to your message, but for the record... > > > The same thing happens with the silent install of AR Server on Linux. No > > matter what I do, the install goes to the default location. Since the > > behavior is the same on different platforms and different installers, I > > suspect it is an underlying issue with the InstallAnywhere package that BMC > > is using. > > > I have also run across all sorts of other problems with the silent install > > that has me on the verge of deciding that it is not viable. The latest gem > > is LDAP install errors when I don't even select the LDAP features. > > > This has me really frustrated. The silent install is the only way around > > the X-Windows requirement. (What, exactly, is the value of a "console" > > install option if it still requires XWindows?) > > > I hope you've had better luck than I have, > > Juan Ingles > > > On Fri, Mar 13, 2009 at 11:05 AM, jham36 <[email protected]> wrote: > > > HI. I am trying to configure an Options.txt file for a silent install > > of the 7.5 User Tool. I have been working with support on this, but > > not getting anywhere. I have found some parameters from the install > > logs that are not in the template they give you or the documentation, > > but there are still some pieces missing. > > I am not sure if anyone has attempted this yet or had any luck. > > I am trying to build this install so that it will perform an upgrade > > of sorts to existing 7.1 User Tool installs. > > No matter what I enter into the Options.txt file for the product > > install path c:\Program Files\Remedy > > and for BMC_USER_TOOL_INSTALL_DIRECTORY=c:\Program Files\Remedy > > (this is one parameter that only shows up in the logs), the user tool > > still installs to c:\Program Files\Remedy\User > > This results in having the existing 7.1 User Tool and the 7.5 User > > Tool installed. I can remove the 7.1 files, but my concern is for > > users that may have created desktop shorcuts to aruser.exe and such. > > The other option that is missing is for the preference server. I > > don't remember if that was part of the 7.1 install or if I just added > > it to the registry. > > We use marimba to deploy our application to the desktops, but I am > > still testing the setup.exe with the options.txt file manually. > > Running the setup without the options.txt file also results in that > > "User" directory being where it is installed. > > > Any help would be appreciated. > > > Thanks, > > James > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
