We have been using the Data Management tool version 9005 (9003 was barely usable) on a patch 007 system successfully since last September. We installed it over the 9003 forms and workflow. We primarily use it to restructure companies, groups, and support staff and their related records as organizational changes take place, so we have not tried importing templates. Since it was released June/July 2008 at the same time as ITSM Patch 008, it would have been developed against Patch 007. I haven’t seen anything to indicate a prerequisite of later ITSM patches.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pat Zandi Sent: Friday, April 10, 2009 8:30 AM To: arslist@ARSLIST.ORG Subject: Re: import Templates? ** I have been told if you use the data management tool. You have to be on patch 008/009 of item. Which can be a challenge. Sent from my iPhone On Apr 9, 2009, at 5:20 PM, Julie L Kanakanui JLKANAKA <julie_kanaka...@uncg.edu<mailto:julie_kanaka...@uncg.edu>> wrote: ** Well, its good to know that it CAN be done, somehow... ! We didn't attempt to use Data Management tool for this (which we have used for Foundation data), just the regular Remedy Import tool. The problem we are seeing is that the template records that were created via import do not show up in the Incident Template Selection form in App Admin, only the templates that were created via App Admin show there. Of course we could have missed mapping a field here or there, but nothing so far is obviously "off". Thanks, Julie Rick Cook <remedyr...@gmail.com<mailto:remedyr...@gmail.com>> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> 04/09/2009 05:11 PM Please respond to arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> To arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> cc Subject Re: import Templates? ** Julie, I know that this can be done, because I've done it. Unfortunately, it's been a over a year ago, so I can't remember the specifics of HOW I did it, and I don't have the code. You might check to see if the Data Loader utility does that, and Effective Technologies has a Datalink application that might, too. What kind of problems are you seeing? Rick On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA <julie_kanaka...@uncg.edu<mailto:julie_kanaka...@uncg.edu>> wrote: ** Hello, For the Remedy 7.1 environment we are in process of building, we have a spreadsheet of template data (100+ records) that includes the data to populate Incident Templates. In attempt to avoid manual entry of this info via App Admin Console, we thought we'd try doing an import of this information into HPD:Template. So far, mixed results...... just wondering if anyone else has done this? And/or if anyone knows if this is just something that should NOT be attempted....... (needs to be done manually in App Admin). Thanks for any advice! Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
