I have been told if you use the data management tool. You have to be
on patch 008/009 of item. Which can be a challenge.
Sent from my iPhone
On Apr 9, 2009, at 5:20 PM, Julie L Kanakanui JLKANAKA <julie_kanaka...@uncg.edu
> wrote:
**
Well, its good to know that it CAN be done, somehow... ! We didn't
attempt to use Data Management tool for this (which we have used for
Foundation data), just the regular Remedy Import tool. The problem
we are seeing is that the template records that were created via
import do not show up in the Incident Template Selection form in App
Admin, only the templates that were created via App Admin show
there. Of course we could have missed mapping a field here or
there, but nothing so far is obviously "off".
Thanks,
Julie
Rick Cook <remedyr...@gmail.com>
Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG
>
04/09/2009 05:11 PM
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Subject
Re: import Templates?
**
Julie, I know that this can be done, because I've done it.
Unfortunately, it's been a over a year ago, so I can't remember the
specifics of HOW I did it, and I don't have the code. You might
check to see if the Data Loader utility does that, and Effective
Technologies has a Datalink application that might, too.
What kind of problems are you seeing?
Rick
On Thu, Apr 9, 2009 at 1:59 PM, Julie L Kanakanui JLKANAKA <julie_kanaka...@uncg.edu
> wrote:
**
Hello,
For the Remedy 7.1 environment we are in process of building, we
have a spreadsheet of template data (100+ records) that includes the
data to populate Incident Templates. In attempt to avoid manual
entry of this info via App Admin Console, we thought we'd try doing
an import of this information into HPD:Template. So far, mixed
results...... just wondering if anyone else has done this? And/or if
anyone knows if this is just something that should NOT be
attempted....... (needs to be done manually in App Admin).
Thanks for any advice!
Julie Kanakanui _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
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