We only upgraded ARS and didn't even apply another ITSM patch as of yet.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Shyman, Jonathan
Sent: Monday, April 13, 2009 2:17 PM
To: [email protected]
Subject: Re: Approval Emails not going out
**
Shawn,
Was the CHG:Infrastructure Change form previously customized
and did you also upgrade ITSM over the weekend or just ARS?
--- J.T. Shyman
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Pierson, Shawn
Sent: Monday, April 13, 2009 3:09 PM
To: [email protected]
Subject: Approval Emails not going out
**
Good afternoon,
We upgraded ARS from 7.0 to 7.1 over the weekend and since then the approval
engine isn't sending out emails. We have customized the messages in
SYS:Notification Messages, but it was done by updating the SYS:Form Fields and
such without customizing anything but the Filters responsible for doing the
translation.
The only error message I'm able to detect is in the ARERROR.log file and it
states:
Mon Apr 13 07:47:46 2009 Approve : Operation cancelled due to error
(ARAPPNOTE 4502)
Mon Apr 13 07:47:46 2009 New-Details - CHG:Infrastructure Change -
CRQ000000008781
Mon Apr 13 07:55:54 2009 Approve : Operation cancelled due to error (ARAPPNOTE
4502)
Mon Apr 13 07:55:54 2009 New-Details - CHG:Infrastructure Change -
CRQ000000008782
Mon Apr 13 08:10:05 2009 Approve : Field specified for first approver is not
defined on the form (ARAPPERR 4603)
Mon Apr 13 08:10:05 2009 0
Any ideas of where to start looking?
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226
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