Thanks for posting the solution. I am having the same issue and was getting ready to schedule a webex session with ColumnIT support. I tried this solution and it seems to have worked. I only had 14 records on that form. I am not sure what the other record is.
Thanks again, James On Apr 13, 4:05 pm, "Pierson, Shawn" <[email protected]> wrote: > We found the solution with the help of BMC Support. Apparently, there is a > bug in the installer when you perform an upgrade from 7.0 to 7.1 for the > Approval Engine. > > The filters used in AP:Notification have changed from using the "Instance ID" > which in 7.0 was linked to the name of the approval, to the actual Instance > ID in 7.1. Since the filters were not updated, it didn't work properly. > > The solution was to export the 15 records in AP:Notification and reimport > them. That regenerated the filters and solved the problem. > > Thanks, > > Shawn Pierson > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Shyman, Jonathan > Sent: Monday, April 13, 2009 2:23 PM > To: [email protected] > Subject: Re: Approval Emails not going out > > ** > You also might turn on the approval server debug log, create the error and > then turn the log off and see if there is any additional information in > there. This can be done from AP:Administration, Settings: > > [cid:[email protected]] > > --- J.T. Shyman > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Pierson, Shawn > Sent: Monday, April 13, 2009 3:09 PM > To: [email protected] > Subject: Approval Emails not going out > > ** > Good afternoon, > > We upgraded ARS from 7.0 to 7.1 over the weekend and since then the approval > engine isn't sending out emails. We have customized the messages in > SYS:Notification Messages, but it was done by updating the SYS:Form Fields > and such without customizing anything but the Filters responsible for doing > the translation. > > The only error message I'm able to detect is in the ARERROR.log file and it > states: > Mon Apr 13 07:47:46 2009 Approve : Operation cancelled due to error > (ARAPPNOTE 4502) > Mon Apr 13 07:47:46 2009 New-Details - CHG:Infrastructure Change - > CRQ000000008781 > Mon Apr 13 07:55:54 2009 Approve : Operation cancelled due to error > (ARAPPNOTE 4502) > Mon Apr 13 07:55:54 2009 New-Details - CHG:Infrastructure Change - > CRQ000000008782 > Mon Apr 13 08:10:05 2009 Approve : Field specified for first approver is not > defined on the form (ARAPPERR 4603) > Mon Apr 13 08:10:05 2009 0 > > Any ideas of where to start looking? > > Thanks, > > Shawn Pierson > Remedy Developer | Southern Union > 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 > > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access > hyperlink, please e-mail sender. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ > > Private and confidential as detailed > here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access > the link, please e-mail sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > image001.png > 21KViewDownload _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
