Rajat, take a look at http://www.westoverconsulting.co.uk/utilitiesOutlook.html
and download the Sample Email Trouble Ticket.oft Maybe this gives you an idea how to use it for your purposes. HTH Mario _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
