Rajat, You can probably an send an email to Remedy on "Log Case" button click and at the Remedy end you can parse this email to extract required data and create a ticket in Remedy. You can use Email templates.
Regards, Shweta. ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Rajat Sharma [[email protected]] Sent: Wednesday, April 15, 2009 12:18 PM To: [email protected] Subject: How can I create a ticket in Remedy using Outlook Forms ** I want to create a ticket in Remedy using Outlook Forms. I will be creating a button "Log Case" in the Outlook Form and on clicking the "Log Case" button, a ticket should automatically be created in Remedy filling all the information like Summary, Description, CTI's, Case Type, Priority, Requestor etc. Can any one please help me in this case by providing me the detailed steps of doing this or some sort of source code in the form of Macros or VB Script or any other script which can be run on clicking the "Log Case" button on the Outlook form which will directly create a ticket in Remedy with the details like Summary, Description, CTI's, Case Type, Priority, Requestor etc. getting filled up automatically in the Remedy ticket. Best Regards Rajat _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ============================================================================================================================ Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at <a href="http://www.techmahindra.com/Disclaimer.html";>http://www.techmahindra.com/Disclaimer.html</a> externally and <a href="http://tim.techmahindra.com/Disclaimer.html";>http://tim.techmahindra.com/Disclaimer.html</a> internally within Tech Mahindra. ============================================================================================================================ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
