Dear Zaheer:
We had the same issue. We fixed it by turning off the Brie
server. A couple of months later we went through the entire list of
work for the Brie server. (This is found in forms.) We deleted this
work (which was the culprit of the problem), and restarted the Brie
server.
It has run quietly ever since.
Thorin
-----Original Message-----
From: Zaheer Malik [mailto:z.ma...@ftel.co.uk]
Sent: Thursday, April 16, 2009 3:04 AM
Subject: AR Server crashes while copying a form
Hi all
Remedy server (Version: 6.00.01 Patch 1368) goes down very frequently
with ARNOTE 20 (and others), when trying to copy a view from our main
helpdesk form & then save.
Currently the the form has 658 fields and 26 views.
ARError log below
can any one help or direct me to the possible cause
thanks in advance
Tue Apr 14 13:56:01 2009 0 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Apr 14 13:56:01 2009 15
Tue Apr 14 13:56:01 2009 Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Tue Apr 14 13:56:01 2009 15
Tue Apr 14 13:56:01 2009 Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Tue Apr 14 13:56:01 2009 15
Tue Apr 14 13:56:01 2009 Dispatch : AR System Application server
terminated when a signal/exception was received by the server (ARAPPNOTE
4500)
Tue Apr 14 13:56:01 2009 15
Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message number
=
4582 (ARAPPERR 4582)
Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in
the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR
System Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message
number =
4582 (ARAPPERR 4582)
Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in
the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR
System Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message
number =
4582 (ARAPPERR 4582)
Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in
the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR
System Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message
number =
4582 (ARAPPERR 4582)
Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in
the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR
System Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr 14 13:56:50 2009 BRIE : Message not in catalog; Message
number =
4582 (ARAPPERR 4582)
Tue Apr 14 13:56:50 2009 started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr 14 13:56:50 2009 BRIE : Invalid session identifier supplied in
the control record () ARERR - 161 Tue Apr 14 13:56:50 2009 BRIE : AR
System Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr 14 14:03:05 2009 0 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Apr 14 14:03:05 2009 11
Tue Apr 14 14:03:11 2009 Dispatch : Cannot establish a network
connection to the AR System server (remedy.zzzzz.co.uk : RPC:
Miscellaneous tli error - An event requires attentionNo message of
desired type) ARERR - 90 Tue Apr 14 14:17:37 2009 0 : AR System
server terminated when a signal/exception was received by the server
(ARNOTE 20)
Tue Apr 14 14:17:37 2009 11
Tue Apr 14 14:18:12 2009 Dispatch : Cannot establish a network
connection to the AR System server (remedy.zzzzz.co.uk : RPC:
Miscellaneous tli error - An event requires attentionNo message of
desired type) ARERR - 90 Tue Apr 14 14:20:00 2009 0 : AR System
server terminated when a signal/exception was received by the server
(ARNOTE 20)
Tue Apr 14 14:20:00 2009 11
Tue Apr 14 14:33:53 2009 0 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Apr 14 14:33:53 2009 15
Tue Apr 14 14:33:53 2009 Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Tue Apr 14 14:33:53 2009 15
Tue Apr 14 14:33:53 2009 Distrib : AR System Distributed Server
terminated when a signal was received by the server (ARDSNOTE 3000)
Tue Apr 14 14:33:53 2009 15
Tue Apr 14 14:33:53 2009 Dispatch : AR System Application server
terminated when a signal/exception was received by the server (ARAPPNOTE
4500)
Tue Apr 14 14:33:53 2009 15
Tue Apr 14 14:34:12 2009 BRIE : Cannot establish a network connection
to the AR System server (remedy.zzzzz.co.uk : RPC: Miscellaneous tli
error - An event requires attentionNo message of desired type) ARERR -
90 Tue Apr 14 14:34:12 2009 BRIE : A user name must be supplied in the
control record () ARERR - 149 Tue Apr 14 14:35:12 2009 BRIE : Cannot
establish a network connection to the AR System server
(remedy.zzzzz.co.uk : RPC: Miscellaneous tli error - An event requires
attentionNo message of desired type) ARERR - 90 Tue Apr 14 14:35:12
2009 BRIE : A user name must be supplied in the control record ()
ARERR - 149 Tue Apr 14 14:36:12 2009 BRIE : Cannot establish a network
connection to the AR System server (remedy.zzzzz.co.uk : RPC:
Miscellaneous tli error - An event requires attentionNo message of
desired type) ARERR - 90 Tue Apr 14 14:36:12 2009 BRIE : A user name
must be supplied in the control record () ARERR - 149 Tue Apr 14
14:37:12 2009 BRIE : Cannot establish a network connection to the AR
System server (remedy.zzzzz.co.uk : RPC: Miscellaneous tli error - An
event requires attentionNo message of desired type) ARERR - 90 Tue Apr
14 14:37:12 2009 BRIE : A user name must be supplied in the control
record () ARERR - 149 Tue Apr 14 14:38:12 2009 BRIE : Cannot
establish a network connection to the AR System server
(remedy.zzzzz.co.uk : RPC: Miscellaneous tli error - An event requires
attentionNo message of desired type) ARERR - 90 Tue Apr 14 14:38:12
2009 BRIE : A user name must be supplied in the control record ()
ARERR - 149 Tue Apr 14 14:38:42 2009 BRIE : AR System Application
server terminated when a signal/exception was received by the server
(ARAPPNOTE 4500)
Tue Apr 14 14:38:42 2009 15
Tue Apr 14 14:51:05 2009 0 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Apr 14 14:51:05 2009 11
Tue Apr 14 14:51:12 2009 BRIE : Cannot establish a network connection
to the AR System server (remedy.zzzzz.co.uk : RPC: Miscellaneous tli
error - An event requires attentionNo message of desired type) ARERR -
90 Tue Apr 14 14:51:12 2009 BRIE : A user name must be supplied in the
control record () ARERR - 149
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