Thanks for the information marty

I have hashed out the Brie server start up, but still got the same problem

The server seems to terminate with "signal 11".

Does any one have any idea what the "signal 11" relates too.


Fri Apr 17 11:17:46 2009  0 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Fri Apr 17 11:17:46 2009     11

-----Original Message-----
From: Marty.Thorin [mailto:[email protected]] 
Sent: 16 April 2009 8:26 PM
To: Zaheer Malik; [email protected]
Subject: RE: AR Server crashes while copying a form

Dear Zaheer:
        We had the same issue.  We fixed it by turning off the Brie server.  A 
couple of months later we went through the entire list of work for the Brie 
server.  (This is found in forms.)  We deleted this work (which was the culprit 
of the problem), and restarted the Brie server.
        It has run quietly ever since.

Thorin

-----Original Message-----
From: Zaheer Malik [mailto:[email protected]]
Sent: Thursday, April 16, 2009 3:04 AM
Subject: AR Server crashes while copying a form

Hi all

 
Remedy server (Version: 6.00.01 Patch 1368) goes down very frequently with 
ARNOTE 20 (and others), when trying to copy a view from our main helpdesk form 
& then save.

 
Currently the the form has 658 fields and 26 views.

 
ARError log below

 
can any one help or direct me to the possible cause

 
thanks in advance

 
Tue Apr  14 13:56:01 2009  0 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 13:56:01 2009     15
Tue Apr  14 13:56:01 2009  Distrib : AR System Distributed Server terminated 
when a signal was received by the server (ARDSNOTE 3000)
Tue Apr  14 13:56:01 2009     15
Tue Apr  14 13:56:01 2009  Distrib : AR System Distributed Server terminated 
when a signal was received by the server (ARDSNOTE 3000)
Tue Apr  14 13:56:01 2009     15
Tue Apr  14 13:56:01 2009  Dispatch : AR System Application server terminated 
when a signal/exception was received by the server (ARAPPNOTE
4500)
Tue Apr  14 13:56:01 2009     15
Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009     started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in the 
control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR System 
Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009     started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in the 
control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR System 
Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009     started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in the 
control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR System 
Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009     started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in the 
control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR System 
Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 13:56:50 2009  BRIE : Message not in catalog; Message number =
4582 (ARAPPERR 4582)
Tue Apr  14 13:56:50 2009     started Wed Feb 18 10:46:47 2009 by pid
9170
Tue Apr  14 13:56:50 2009  BRIE : Invalid session identifier supplied in the 
control record ()  ARERR - 161 Tue Apr  14 13:56:50 2009  BRIE : AR System 
Approval server terminated -- fatal error encountered (ARAPPNOTE
4501) Tue Apr  14 14:03:05 2009  0 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 14:03:05 2009     11
Tue Apr  14 14:03:11 2009  Dispatch : Cannot establish a network connection to 
the AR System server (remedy.zzzzz.co.uk : RPC:
Miscellaneous tli error - An event requires attentionNo message of desired 
type)  ARERR - 90 Tue Apr  14 14:17:37 2009  0 : AR System server terminated 
when a signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 14:17:37 2009     11
Tue Apr  14 14:18:12 2009  Dispatch : Cannot establish a network connection to 
the AR System server (remedy.zzzzz.co.uk : RPC:
Miscellaneous tli error - An event requires attentionNo message of desired 
type)  ARERR - 90 Tue Apr  14 14:20:00 2009  0 : AR System server terminated 
when a signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 14:20:00 2009     11
Tue Apr  14 14:33:53 2009  0 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 14:33:53 2009     15
Tue Apr  14 14:33:53 2009  Distrib : AR System Distributed Server terminated 
when a signal was received by the server (ARDSNOTE 3000)
Tue Apr  14 14:33:53 2009     15
Tue Apr  14 14:33:53 2009  Distrib : AR System Distributed Server terminated 
when a signal was received by the server (ARDSNOTE 3000)
Tue Apr  14 14:33:53 2009     15
Tue Apr  14 14:33:53 2009  Dispatch : AR System Application server terminated 
when a signal/exception was received by the server (ARAPPNOTE
4500)
Tue Apr  14 14:33:53 2009     15
Tue Apr  14 14:34:12 2009  BRIE : Cannot establish a network connection to the 
AR System server (remedy.zzzzz.co.uk : RPC: Miscellaneous tli error - An event 
requires attentionNo message of desired type)  ARERR - 90 Tue Apr  14 14:34:12 
2009  BRIE : A user name must be supplied in the control record ()  ARERR - 149 
Tue Apr  14 14:35:12 2009  BRIE : Cannot establish a network connection to the 
AR System server (remedy.zzzzz.co.uk : RPC: Miscellaneous tli error - An event 
requires attentionNo message of desired type)  ARERR - 90 Tue Apr  14 14:35:12
2009  BRIE : A user name must be supplied in the control record () ARERR - 149 
Tue Apr  14 14:36:12 2009  BRIE : Cannot establish a network connection to the 
AR System server (remedy.zzzzz.co.uk : RPC:
Miscellaneous tli error - An event requires attentionNo message of desired 
type)  ARERR - 90 Tue Apr  14 14:36:12 2009  BRIE : A user name must be 
supplied in the control record ()  ARERR - 149 Tue Apr  14
14:37:12 2009  BRIE : Cannot establish a network connection to the AR System 
server (remedy.zzzzz.co.uk : RPC: Miscellaneous tli error - An event requires 
attentionNo message of desired type)  ARERR - 90 Tue Apr
14 14:37:12 2009  BRIE : A user name must be supplied in the control record ()  
ARERR - 149 Tue Apr  14 14:38:12 2009  BRIE : Cannot establish a network 
connection to the AR System server (remedy.zzzzz.co.uk : RPC: Miscellaneous tli 
error - An event requires attentionNo message of desired type)  ARERR - 90 Tue 
Apr  14 14:38:12
2009  BRIE : A user name must be supplied in the control record () ARERR - 149 
Tue Apr  14 14:38:42 2009  BRIE : AR System Application server terminated when 
a signal/exception was received by the server (ARAPPNOTE 4500)
Tue Apr  14 14:38:42 2009     15
Tue Apr  14 14:51:05 2009  0 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Tue Apr  14 14:51:05 2009     11
Tue Apr  14 14:51:12 2009  BRIE : Cannot establish a network connection to the 
AR System server (remedy.zzzzz.co.uk : RPC: Miscellaneous tli error - An event 
requires attentionNo message of desired type)  ARERR - 90 Tue Apr  14 14:51:12 
2009  BRIE : A user name must be supplied in the control record ()  ARERR - 149

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