Here is my outline from the presentation yesterday at NW RUG
CARS (Cloud AR System) FIRST TRY
Mac McMillan and Geoff Endresen
Amazon.com Workflow Applications Team
Presented 04/27/2009
to the NWRUG (North West Remedy User Group)
Seattle,WA hosted by Amazon.com
What are the services we are using?
• Amazon EC2 – elastic compute cloud used to provision new hosts
• Amazon S3 – simple storage solution used to store machine images
• We are using BMC AR System 7.1 in our example today.
What is the cloud ?
• It’s elastic IP Addresses and servers allocated on demand.
• How many do you need? Ask for a server get a server
• Pay by the hour, month, day, even more options
• AWS is a great way to reduce capital expense.
• BMC wants to help you reduce Operating expense.
Steps to get your AR System running in the cloud
• 1) Get an AWS account
• 2) Sign up for EC2 (Elastic Compute Cloud)
• 3) Use the AWS Console to Provision DB Host
• 4) Install AR System
• 5) Login via the driver,
• 6) still working on port settings for access via the User Tool
Links and Getting started
1) Get an Amazon Web Services Account http://aws.amazon.com
2) Sign up for Amazon EC2 http://aws.amazon.com/ec2
3) Use the AWS Console to provision a DB Host
• https://console.aws.amazon.com/
• https://console.aws.amazon.com/ec2/home
• See video here: (how to use the console)
• http://media.amazonwebservices.com/console/AwsConsole.html
• Login as root
4) Install AR System
• The first time we did these steps
• ssh to the host using the keys
• Created an oracle database
• Verified via sqlplus
• get the arsystem-tar file to the host
• Created a non-root user (arsys)
• su - arsys
• ./ar_install
5) Login via driver
• Add the host name and port
• Login as Demo
• cd /opt/ar/api/src/driver
• ssp 22222
• Log
• Demo
• 22222
• Init
• Gls
• List of schemas
6) What’s next?
• Setup security ports to access externally
• Install a Mid-Tier web server
• Storing file attachments in S3?
• Setup another NW RUG
On Tue, Apr 28, 2009 at 10:14 AM, Geoffrey Endresen <[email protected]>wrote:
> Rick is correct.
>
> Mac McMillan and I presented yesterday at the NWRUG. We got the AR System
> 7.1 installed on Linux with Oracle 11g running in EC2. We are still working
> on the security settings to allow the ports to access it from outside our
> firewall.
>
> I'm calling it CARS (Cloud Action Request System). We may need to pay
> royalties to Disney/Pixar; they might already have a trademark on it ;0)
>
> When we figure out the port settings I'll update the instructions and send
> them out.
>
> Thanks,
> -Geoff Endresen
> Amazon.com
>
>
> On Tue, Apr 28, 2009 at 6:36 AM, Rick Cook <[email protected]> wrote:
>
>> ** Actually, the guys at Amazon, who also use Remedy, are working on that
>> already. I am sure they will let the list know when there is a tested
>> process for doing that.
>>
>> Rick
>>
>> Sent from my Verizon Wireless BlackBerry
>>
>> ------------------------------
>> *From*: "Leihkauff, Kenneth"
>> *Date*: Tue, 28 Apr 2009 09:00:12 -0400
>> *To*: <[email protected]>
>> *Subject*: Remedy in Amazon Computing Cloud?
>>
>> Hi,
>>
>>
>>
>> Does anyone have any experience with hosting Remedy ARS/MidTier/ITSM in
>> Amazon’s computing cloud (EC2)?
>>
>>
>>
>> Ken Leihkauff
>> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers
>> Are"_
>>
>
>
>
> --
> -Geoff Endresen
> Amazon.com
>
--
-Geoff Endresen
Amazon.com
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