This is a known issue and BMC has a hot fix (Defect # SW00320173) for it. The error occurs when there are any special characters in the question responses.
Thanks Mahesh On Tue, Apr 28, 2009 at 10:57 AM, anil RAI <[email protected]> wrote: > ** > Hi Lister, > > I am getting an error while submiiting a request or change request in SRM > through midtier. > Ther error is Value does not fall within the limit specified for the field > : Maximum length 38;179(ARERR306). > > Te environment details is ARS 7.1 Patch 6 and Midtier Patch 7.0.1 patch 6 > ITSM 7.0.1 Patch 9 > SRM Patch 2 > Database MSSQL 2005 > OS Windows 2003. > > ............................................................................. > On Midtier workflow log > > > > ActiveLink: SRS:SRC:DVFEventTrapAndProcess > > True actions: > > action 0 > > Set-fields 302899800 = questions-saved > > Set-fields 302944900 = alert("ARERR [9280] Server not present in the > configured servers list - usa0300as649"); > > |Yes|Submit an Incident|1240858223|1240858223|1 > > action 1 > > ARACTCallGuide(@, SRS:SRC:DVFProcessEvent, false, undefined, undefined) > > ActiveLink: SRS:SRC:DVFEvent_ClearActionType > > True actions: > > action 0 > > Set-fields 302899700 = > > ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded > > True actions: > > action 0 > > Set-fields 302976400 = 89 > > ActiveLink: SRS:SRC:DVFEventParse1 > > True actions: > > action 0 > > Set-fields 302899600 = alert("ARERR [9280] Server not present in the > configured servers list - usa0300as649"); > > action 1 > > Set-fields 302944900 = Yes|Submit an Incident|1240858223|1240858223|1 > > ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded > > True actions: > > action 0 > > Set-fields 302976400 = 3 > > ActiveLink: SRS:SRC:DVFEventParse2 > > True actions: > > action 0 > > Set-fields 302899900 = Yes > > action 1 > > Set-fields 302944900 = Submit an Incident|1240858223|1240858223|1 > > ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded > > True actions: > > action 0 > > Set-fields 302976400 = 18 > > ActiveLink: SRS:SRC:DVFEventParse3 > > True actions: > > action 0 > > Set-fields 302976000 = Submit an Incident > > action 1 > > Set-fields 302944900 = 1240858223|1240858223|1 > > ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded > > True actions: > > action 0 > > Set-fields 302976400 = 10 > > ActiveLink: SRS:SRC:DVFEventParse4 > > True actions: > > action 0 > > Set-fields 303677500 = 1240858223 > > action 1 > > Set-fields 302944900 = 1240858223|1 > > ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded > > True actions: > > action 0 > > Set-fields 302976400 = 10 > > ActiveLink: SRS:SRC:DVFEventParse5 > > True actions: > > action 0 > > Set-fields 303677600 = 1240858223 > > action 1 > > Set-fields 302944900 = 1 > > ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded > > True actions: > > action 0 > > Set-fields 302976400 = -1 > > ActiveLink: SRS:SRC:DVFEventParse6 > > False actions: > > action 0 > > Set-fields 303677700 = 1 > > action 1 > > Set-fields 302944900 = > > ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-all-categories > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-services_cat2 > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-services_cat3 > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_browse-services-list-categories > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_browse-services-list-services > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-add-to-favorites > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-remove-from-favorites > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-details > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_UpdateDisplay > > False actions: > > ActiveLink: > SRS:SRC:DVFEvent_list-services-chunk-info_UpdateRowCountAndDisplay > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_DisableNext > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_DisablePrevious > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_EnableNext > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_EnablePrevious > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-select > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_list-services-add-to-cart > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_provide-information > > False actions: > > ActiveLink: SRS:SRC:DVFEvent_questions-saved > > True actions: > > action 0 > > ARACTCallGuide(@, SRS:SRC:SubmitSR, false, undefined, undefined) > > ActiveLink: SRS:SRC:SetSRParamsFromDVF > > True actions: > > action 0 > > Set-fields 301417400 = Submit an Incident > > Set-fields 301429600 = 4/27/2009 2:50:23 PM > > Set-fields 301437200 = alert("ARERR [9280] Server not present in the > configured servers list - usa0300as649"); > > Set-fields 302791600 = 4/27/2009 2:50:23 PM > > Set-fields 303436100 = Submit an Incident > > Set-fields 303472300 = 1 > > Set-fields 303652200 = Yes > > ActiveLink: SRS:SRC:CallOriginalSaveServiceRequest > > True actions: > > action 0 > > ARACTCallGuide(@, SRS:SRC:SaveServiceRequest, false, undefined, undefined) > > ActiveLink: SRS:SRC:DateRequiredWarning > > False actions: > > ActiveLink: SRS:SRC:SaveServiceRequest_GenerateGUID_RequestNumber > > True actions: > > action 0 > > ActiveLink: SRS:SRH:WorkInfo_SetAttachment > > True actions: > > action 0 > > Set-fields 301325300 = > > action 1 > > Set-fields 301325300 = > > ActiveLink: SRS:SRH:WorkInfo_ChkAttachment > > False actions: > > action 0 > > Set-fields 301325300 = > > ActiveLink: SRS:SRC:SaveServiceRequest-CreateSR_NoAttach > > True actions: > > action 0 > > ARACTCallGuide(@, SRS:SRC:Generate Instance Id, false, undefined, > undefined) > > ActiveLink: SRS:SRC:Generate Instance Id > > > > Could you please help me. > > > Thanks & Regards > Anil > > > ------------------------------ > Now surf faster and smarter ! 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