Thanks Mahesh.We were talking with BMC and came to know about this. Regards Anil
--- On Wed, 29/4/09, Mahesh Chandra <[email protected]> wrote: From: Mahesh Chandra <[email protected]> Subject: Re: Regarding SRM 2.2 Patch 2 Error To: [email protected] Date: Wednesday, 29 April, 2009, 1:20 AM ** This is a known issue and BMC has a hot fix (Defect # SW00320173) for it. The error occurs when there are any special characters in the question responses. Thanks Mahesh On Tue, Apr 28, 2009 at 10:57 AM, anil RAI <[email protected]> wrote: ** Hi Lister, I am getting an error while submiiting a request or change request in SRM through midtier. Ther error is Value does not fall within the limit specified for the field : Maximum length 38;179(ARERR306). Te environment details is ARS 7.1 Patch 6 and Midtier Patch 7.0.1 patch 6 ITSM 7.0.1 Patch 9 SRM Patch 2 Database MSSQL 2005 OS Windows 2003. ............................................................................... On Midtier workflow log ActiveLink: SRS:SRC:DVFEventTrapAndProcess True actions: action 0 Set-fields 302899800 = questions-saved Set-fields 302944900 = alert("ARERR [9280] Server not present in the configured servers list - usa0300as649"); |Yes|Submit an Incident|1240858223|1240858223|1 action 1 ARACTCallGuide(@, SRS:SRC:DVFProcessEvent, false, undefined, undefined) ActiveLink: SRS:SRC:DVFEvent_ClearActionType True actions: action 0 Set-fields 302899700 = ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 89 ActiveLink: SRS:SRC:DVFEventParse1 True actions: action 0 Set-fields 302899600 = alert("ARERR [9280] Server not present in the configured servers list - usa0300as649"); action 1 Set-fields 302944900 = Yes|Submit an Incident|1240858223|1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 3 ActiveLink: SRS:SRC:DVFEventParse2 True actions: action 0 Set-fields 302899900 = Yes action 1 Set-fields 302944900 = Submit an Incident|1240858223|1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 18 ActiveLink: SRS:SRC:DVFEventParse3 True actions: action 0 Set-fields 302976000 = Submit an Incident action 1 Set-fields 302944900 = 1240858223|1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 10 ActiveLink: SRS:SRC:DVFEventParse4 True actions: action 0 Set-fields 303677500 = 1240858223 action 1 Set-fields 302944900 = 1240858223|1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = 10 ActiveLink: SRS:SRC:DVFEventParse5 True actions: action 0 Set-fields 303677600 = 1240858223 action 1 Set-fields 302944900 = 1 ActiveLink: SRS:SRC:DVFEventParse_SetParseNeeded True actions: action 0 Set-fields 302976400 = -1 ActiveLink: SRS:SRC:DVFEventParse6 False actions: action 0 Set-fields 303677700 = 1 action 1 Set-fields 302944900 = ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-all-categories False actions: ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-services_cat2 False actions: ActiveLink: SRS:SRC:DVFEvent_browse-categories-list-services_cat3 False actions: ActiveLink: SRS:SRC:DVFEvent_browse-services-list-categories False actions: ActiveLink: SRS:SRC:DVFEvent_browse-services-list-services False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-add-to-favorites False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-remove-from-favorites False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-details False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_UpdateDisplay False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_UpdateRowCountAndDisplay False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_DisableNext False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_DisablePrevious False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_EnableNext False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-chunk-info_EnablePrevious False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-select False actions: ActiveLink: SRS:SRC:DVFEvent_list-services-add-to-cart False actions: ActiveLink: SRS:SRC:DVFEvent_provide-information False actions: ActiveLink: SRS:SRC:DVFEvent_questions-saved True actions: action 0 ARACTCallGuide(@, SRS:SRC:SubmitSR, false, undefined, undefined) ActiveLink: SRS:SRC:SetSRParamsFromDVF True actions: action 0 Set-fields 301417400 = Submit an Incident Set-fields 301429600 = 4/27/2009 2:50:23 PM Set-fields 301437200 = alert("ARERR [9280] Server not present in the configured servers list - usa0300as649"); Set-fields 302791600 = 4/27/2009 2:50:23 PM Set-fields 303436100 = Submit an Incident Set-fields 303472300 = 1 Set-fields 303652200 = Yes ActiveLink: SRS:SRC:CallOriginalSaveServiceRequest True actions: action 0 ARACTCallGuide(@, SRS:SRC:SaveServiceRequest, false, undefined, undefined) ActiveLink: SRS:SRC:DateRequiredWarning False actions: ActiveLink: SRS:SRC:SaveServiceRequest_GenerateGUID_RequestNumber True actions: action 0 ActiveLink: SRS:SRH:WorkInfo_SetAttachment True actions: action 0 Set-fields 301325300 = action 1 Set-fields 301325300 = ActiveLink: SRS:SRH:WorkInfo_ChkAttachment False actions: action 0 Set-fields 301325300 = ActiveLink: SRS:SRC:SaveServiceRequest-CreateSR_NoAttach True actions: action 0 ARACTCallGuide(@, SRS:SRC:Generate Instance Id, false, undefined, undefined) ActiveLink: SRS:SRC:Generate Instance Id Could you please help me. Thanks & Regards Anil Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition * Click here! _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Cricket on your mind? Visit the ultimate cricket website. Enter http://beta.cricket.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
