What you're looking for is also part of the AR System 7.5.00 release out-of-the-box.
16-Jan-2009 What's New: BMC Remedy Action Request System 7.5.00 PDF<http://documents.bmc.com/supportu/documents/84/15/98415/98415.pdf> License management Current and historical license usage To provide data for flashboards so that they can display current and historical license usage, these read-only forms were added to AR System 7.5.00: ! AR System Current License Usage-Tracks all licenses currently in use on the server when the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use the data in the AR System Current License Usage form to generate flashboards that show current license usage. ! AR System Historical License Usage-Tracks information about licenses that are released while the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use this data to generate flashboards that show the following information for specified time periods: ! License usage for a single user, including each time that the user acquired or released a particular license type ! Number of licenses used by all users for a specified application, license type, or license pool See "Displaying license usage" in Chapter 2 of the Configuration Guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Tuesday, April 28, 2009 1:07 PM To: [email protected] Subject: Re: Auditing logins and logouts ** If you need only monitor the suer tool the you can use the Init-Form setting in the ar.conf file to specify a form to fire after login. This only works in the User tool and does not on the web. On Tue, Apr 28, 2009 at 3:53 PM, Bob Rowe <[email protected]<mailto:[email protected]>> wrote: ** ARS 7.1, ITSM 7.0.03, Windows, MS SQL. Maybe I'm missing something here, but this is new to me: We need a method of auditing, in Remedy, the time a user logs in, user ID, all that sort of thing, including when he or she logs out. It seems like there should be something in Remedy that does that, but I can't find it. Obviously, it is either obvious or it isn't there. Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration [email protected]<mailto:[email protected]> "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
