Hi Guillaume, Usually these discussions are actually about perceived cost of ownership for AR System and AR System powered applications. If pricing of floating licenses is of concern, I would recommend working with your BMC sales representative - especially in the area of the new pricing model called Solution Packs. Solution Packs provide a tiered pricing model that reduces the individual cost of a user license as the number of purchased licenses increases. Think of it as a "bulk discount".
-David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Wednesday, April 29, 2009 1:30 PM To: [email protected] Subject: Re: Auditing logins and logouts ** Hi David, Is there any chance that BMC may consider creating another type of license? As you said, a floating token is assigned as soon as a query is done. Even in custom applications, not just ITSM, it is common to have a "workload console" that displays the tickets assigned to the user when that user logs in, whatever that is (incidents, problems, tasks, work orders, etc). If the user refreshes his/her console from time to time, the floating license will never get released. I have not yet found anybody (management, tech, end user, etc) that logically or intuitively understands that a floating license gets reserved by doing a query... Even BMC sales guys have stomped on this badly. So any chance to have a different type floating license that gets only reserved when a submit or modify operation is done? -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Wed 04/29/09 3:24 PM To: [email protected] Subject: Re: Auditing logins and logouts Hi William, > but I'm assuming users with floating licenses still do not acquire the > license until they try to do a modify in 7.5 - right? Correct - it would indicate when the floating license was acquired. However, floating licenses are acquired on submit, modify and query... So there's typically very little delay between when a user acquires the read license and when they get assigned a floating license - especially in ITSM applications (e.g. the ITSM console immediately does a query - so the token is quickly assigned). But in a custom application where data is just displayed statically for some time period prior to the user doing a submit, modify or query then yes - there'd be a delay between when they actually logged in and when the token was assigned. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of William Rentfrow Sent: Tuesday, April 28, 2009 9:17 PM To: [email protected] Subject: Re: Auditing logins and logouts I haven't played around with this feature in 7.5 yet - but what you posted below indicates the license usage is logged by when the license is acquired, not by when the user logs in. That implies it would work with fixed users - but I'm assuming users with floating licenses still do not acquire the license until they try to do a modify in 7.5 - right? William Rentfrow Principal Consultant, StrataCom Inc. [email protected] www.williamrentfrow.com O 715-592-5185 C 715-410-8056 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Tuesday, April 28, 2009 3:12 PM To: [email protected] Subject: Re: Auditing logins and logouts ** What you're looking for is also part of the AR System 7.5.00 release out-of-the-box. 16-Jan-2009 What's New: BMC Remedy Action Request System 7.5.00 PDF <http://documents.bmc.com/supportu/documents/84/15/98415/98415.pdf> License management Current and historical license usage To provide data for flashboards so that they can display current and historical license usage, these read-only forms were added to AR System 7.5.00: ! AR System Current License Usage-Tracks all licenses currently in use on the server when the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use the data in the AR System Current License Usage form to generate flashboards that show current license usage. ! AR System Historical License Usage-Tracks information about licenses that are released while the Enable License Tracking option is selected in the AR System Administration: Server Information form. You can use this data to generate flashboards that show the following information for specified time periods: ! License usage for a single user, including each time that the user acquired or released a particular license type ! Number of licenses used by all users for a specified application, license type, or license pool See "Displaying license usage" in Chapter 2 of the Configuration Guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Tuesday, April 28, 2009 1:07 PM To: [email protected] Subject: Re: Auditing logins and logouts ** If you need only monitor the suer tool the you can use the Init-Form setting in the ar.conf file to specify a form to fire after login. This only works in the User tool and does not on the web. On Tue, Apr 28, 2009 at 3:53 PM, Bob Rowe <[email protected]> wrote: ** ARS 7.1, ITSM 7.0.03, Windows, MS SQL. Maybe I'm missing something here, but this is new to me: We need a method of auditing, in Remedy, the time a user logs in, user ID, all that sort of thing, including when he or she logs out. It seems like there should be something in Remedy that does that, but I can't find it. Obviously, it is either obvious or it isn't there. Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration [email protected] "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. 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