Whether something is supported or not comes down to a business decision that balances market demand of the vendor, cost to the vendor of such support and strategic fit within the vendors focused business areas. In this case, the balance was best obtained through partnerships.
-David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________________ From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Shellman, David [[email protected]] Sent: Thursday, April 30, 2009 11:29 AM To: [email protected] Subject: Re: Pushing remedy data to mobile handsets Yes there is a difference between "works" and "supported". Still doesn't answer my question of why a native RIM web browser shouldn't be supported by BMC. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Thursday, April 30, 2009 2:25 PM To: [email protected] Subject: Re: Pushing remedy data to mobile handsets > So why shouldn't the native RIM web browser be supported? There's a difference between "works" and "supported". While the RIM or iPhone browser may display the Mid-Tier page, there may be additional requirements to meet customer expectations for a mobile solution. Our partners are experts in the mobile solution market space and can best address such needs. Also, if interacting directly with a partner is of concern during the purchasing process, BMC does offer a mobile solution built by one of our preferred partners on the BMC price list. This enables BMC sales folks to sell it as part of any larger BMC solution. Aeroprise Mobility for BMC Remedy IT Service Management Suite http://www.bmc.com/products/product-listing/121271834-169922-1542.html -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shellman, David Sent: Thursday, April 30, 2009 11:05 AM To: [email protected] Subject: Re: Pushing remedy data to mobile handsets Integration with the AR System should be as simple as working with the native web browser. In my opinion I'm not sure why BMC would push customers to it's partners for a mobile solution which is not exactly cheap. With an iPhone, integration would only involve using the Safari browser and connecting through MidTier. So why shouldn't the native RIM web browser be supported? Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Tuesday, April 28, 2009 11:37 AM To: [email protected] Subject: Re: Pushing remedy data to mobile handsets BMC looks to its partners to provide mobile solutions - thus, BMC no longer offers its own solution. You should go with one of the partners. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________________ From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Ravi [[email protected]] Sent: Tuesday, April 28, 2009 7:56 AM To: [email protected] Subject: Pushing remedy data to mobile handsets Is there a remedy module that enables remedy incident management from a mobile device? I see a number of partners providing applications to enable this (Aeroprise, Mobile Reach etc). Just want to confirm if BMC has a out of box solution that integrates with ITSM. Thanks -- Thank you, RaVi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
