When looking at the approval logs, you need to know the 'Approval ID' (from AP:Detail) and the Signature ID's (from AP:Signature) as well as the Request ID (from the entry that has the approval process tied to it). Something is setting it to closed, which I would wager is one of the following: - The approval engine - Workflow - A user
Check the logs for those three areas and you should find your answer. In the approval logs, find the place where the Detail record is created; the find the place where the signature lines are created. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, May 6, 2009 at 8:38 AM, Pierson, Shawn <[email protected]>wrote: > ** Has anyone else run into issues where approval processes that normally > function fine on 7.0 don’t work correctly maybe 5% of the time on 7.1? > > We are having approval requests randomly put in a “Closed” status by the > approval engine, which is wreaking havoc on our Change Management process. > We haven’t made any changes other than upgrading to 7.1 patch 6, and BMC > support is being as “useful” as can be expected. > > By the way, I have enabled approval logging, but find nothing to show these > specific approvals being marked as Closed. > > Thanks, > > *Shawn Pierson * > Remedy Developer | Southern Union > > > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
