If you look at the rule, where does it get the approver from? Axton Grams
The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, On Wed, May 6, 2009 at 2:21 PM, Pierson, Shawn <[email protected]> wrote: > Thanks. I looked at this process and it appears to be ok, and has all the > default settings from BMC. > > What is also strange is that this same process works the vast majority of the > time, but occasionally has this issue. In running a query, I was able to > determine that this happened on 16 different change requests (out of over > 400) created in the past 20 days or so, even though they seem to be virtually > identical to other changes. In some cases, we even have templates that > normally work (tied to product categories that bring in default approvers) > that are used. These templates have failed twice out of a larger number of > successful uses. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Axton > Sent: Wednesday, May 06, 2009 2:12 PM > To: [email protected] > Subject: Re: Approval Engine 7.1 Issues > > Take a look at this section: > > > Initiated by -- tyates > Category -- Approval > Command -- New-Details > Source Form -- CHG:Infrastructure Change > Entry ID -- CRQ000000009176 > Tag -- Change Level IA - Review > Field ID 1 -- 0 > Field ID 2 -- 0 > Field ID 3 -- 0 > ... > Get first approver > Check prep get next approver rules > Process next approver rule Change Level IA - Review - Get Next Approver > --> Run If passed -- perform set of next approver list for this rule > Starting processing of set fields operation > Done processing of set fields operation -- no value retrieved so no set > Set approval details record for this entry to state Error > > > The approval rule "Change Level IA - Review - Get Next Approver" for > approval process "Change Level IA - Review" is not able to determine > the first approver, which results in an error. Take a look at the > configuration data for the "Change Level IA - Review" approval > process. > > Axton Grams > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, > > On Wed, May 6, 2009 at 1:28 PM, Pierson, Shawn <[email protected]> wrote: >> >> ** >> >> Here is a sample of where an error occurs. We are not using the out of the >> box approvals exactly, but they are close, so this may look a little >> different. I cut off the end of this where it actually goes into the error >> processing of the approval process because that part is working. >> >> >> >> Thanks in advance for any advice you may have. >> >> >> >> Shawn Pierson >> >> >> >> <APPR> Get a list of Approval items to process (Wed May 06 2009 >> 08:37:58.9270) >> >> <APPR> 0 new item(s) found (Wed May 06 2009 08:37:58.9270) >> >> <APPR> 1 new item(s) found >> >> <APPR> Processing item number 0 (Wed May 06 2009 08:37:58.9430) >> >> <APPR> Initiated by -- tyates >> >> <APPR> Category -- Approval >> >> <APPR> Command -- Add-Sig >> >> <APPR> Source Form -- CHG:Infrastructure Change >> >> <APPR> Entry ID -- CRQ000000009176 >> >> <APPR> Tag -- Change Level IA - Review >> >> <APPR> Field ID 1 -- 0 >> >> <APPR> Field ID 2 -- 999 >> >> <APPR> Field ID 3 -- 0 >> >> <APPR> Other Short -- >> >> <APPR> ggraber >> >> <APPR> Process an 'Add-Sig' command >> >> <APPR> Working with process Change Level IA - Review >> >> <APPR> Have an existing Approval Detail record, see if active >> >> <APPR> Expanding roles for approver(s): ggraber >> >> <APPR> Create a new Signature Line record >> >> <APPR> created new signature line entry with ID 000000000024058 >> >> <APPR> Prepare notification for New Signature >> >> <APPR> Getting alternates for approver(s): ggraber >> >> <APPR> No alternates defined for this approver list >> >> <APPR> Sent to ggraber >> >> <APPR> Delete pending item -- 000000001027791 >> >> <APPR> Sleeping for 30:00 minutes ... >> >> <APPR> Get a list of Approval items to process (Wed May 06 2009 >> 08:38:21.2550) >> >> <APPR> 0 new item(s) found (Wed May 06 2009 08:38:21.2710) >> >> <APPR> 1 new item(s) found >> >> <APPR> Processing item number 0 (Wed May 06 2009 08:38:21.2710) >> >> <APPR> Initiated by -- tyates >> >> <APPR> Category -- Approval >> >> <APPR> Command -- New-Details >> >> <APPR> Source Form -- CHG:Infrastructure Change >> >> <APPR> Entry ID -- CRQ000000009176 >> >> <APPR> Tag -- Change Level IA - Review >> >> <APPR> Field ID 1 -- 0 >> >> <APPR> Field ID 2 -- 0 >> >> <APPR> Field ID 3 -- 0 >> >> <APPR> Process a 'New-Details' command >> >> <APPR> Working with process Change Level IA - Review >> >> <APPR> Have an existing Approval Detail record, see if active >> >> <APPR> Check auto-approve rules >> >> <APPR> Checking for Signature Collector Rules >> >> <APPR> Process get authority rule Change Level IA - Review - Get >> Authority - Get APD ID >> >> <APPR> --> Run If passed -- perform set fields for this rule >> >> <APPR> Starting processing of set fields operation >> >> <APPR> Temp Char 1 (13060) = APD000000000018 >> >> <APPR> Done processing of set fields operation >> >> <APPR> Process get authority rule Change Level IA - Review - Get >> Authority - Check Approvers >> >> <APPR> --> Run If passed -- perform set fields for this rule >> >> <APPR> Starting processing of set fields operation >> >> <APPR> Done processing of set fields operation -- no value retrieved >> so no set >> >> <APPR> Skip self-approve rules as approval request not from originator of >> entry >> >> <APPR> Check for self-assign as approval not initiated by owner >> >> <APPR> Option set to never self-assign >> >> <APPR> Get first approver >> >> <APPR> Check prep get next approver rules >> >> <APPR> Process next approver rule Change Level IA - Review - Get Next >> Approver >> >> <APPR> --> Run If passed -- perform set of next approver list for >> this rule >> >> <APPR> Starting processing of set fields operation >> >> <APPR> Done processing of set fields operation -- no value retrieved >> so no set >> >> <APPR> Set approval details record for this entry to state Error >> >> <APPR> Clean all related support entries attached to detail record >> >> <APPR> Processed signature line 000000000024056 >> >> <APPR> Processed signature line 000000000024057 >> >> <APPR> Processed signature line 000000000024058 >> >> <APPR> Perform done rules >> >> <APPR> Process done rule Change Level IA - Review - Error >> >> <APPR> --> Match -- done rule applied >> >> <APPR> Starting processing of set fields operation >> >> <APPR> TempApprovalServerResult (301311800) = Error >> >> <APPR> Active Approval (1000003278) = >> >> <APPR> Change Request Status (7) = 5 >> >> <APPR> Status Reason (1000000150) = >> >> <APPR> Done processing of set fields operation >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Axton >> Sent: Wednesday, May 06, 2009 12:53 PM >> To: [email protected] >> Subject: Re: Approval Engine 7.1 Issues >> >> >> >> ** Generally, in the approval logs, the section that reports an error will >> say why. Can you post that portion of the logs? >> >> Axton Grams >> >> The opinions, statements, and/or suggested courses of action expressed in >> this E-mail do not necessarily reflect those of BMC Software, Inc. My >> voluntary participation in this forum is not intended to convey a role as a >> spokesperson, >> >> >> >> Private and confidential as detailed here. If you cannot access hyperlink, >> please e-mail sender. >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
