Axton, Thanks for the response. I just re-read my original post and I think I worded it incorrectly.
I'll give more information here. I can see where in the log the approval is being set to Closed, and that it says it is cleaning up the other approvals on that change and setting them to Error (even though the status becomes "Closed"), but I can't see what is causing that to happen because it looks like it is proceeding normally. What makes it worse is that there is nothing I can reproduce, as these approval processes and approvers are able to successfully approve things most of the time. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton Sent: Wednesday, May 06, 2009 12:23 PM To: [email protected] Subject: Re: Approval Engine 7.1 Issues ** When looking at the approval logs, you need to know the 'Approval ID' (from AP:Detail) and the Signature ID's (from AP:Signature) as well as the Request ID (from the entry that has the approval process tied to it). Something is setting it to closed, which I would wager is one of the following: - The approval engine - Workflow - A user Check the logs for those three areas and you should find your answer. In the approval logs, find the place where the Detail record is created; the find the place where the signature lines are created. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, May 6, 2009 at 8:38 AM, Pierson, Shawn <[email protected]<mailto:[email protected]>> wrote: ** Has anyone else run into issues where approval processes that normally function fine on 7.0 don't work correctly maybe 5% of the time on 7.1? We are having approval requests randomly put in a "Closed" status by the approval engine, which is wreaking havoc on our Change Management process. We haven't made any changes other than upgrading to 7.1 patch 6, and BMC support is being as "useful" as can be expected. By the way, I have enabled approval logging, but find nothing to show these specific approvals being marked as Closed. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
