This has not been done, either in ITSM 7.5 or ITSM 7.5.1.... The pool field in the ITSM OOTB escalations is blank, so therefore all of them execute in the 1st escalation thread.
My understanding was also that this was going to be an enhancement in ITSM 7.5, but it seems like this undertaking has been more complex than originally thought, and therefore has been delayed -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Tony Worthington Sent: Thu 05/07/09 1:29 PM To: arslist@ARSLIST.ORG Subject: ITSM7 escalation thread whitepaper? A while back there was a discussion around moving various ITSM7 escalations to their own threads after the release of 7.1. Does anyone know if there was anything ever produced on this topic or if the escalations in ITSM7.5 were optimized by specifying a thread/pool? Thanks, Tony Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
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