I have not tried this yet, especially since it is just as well documented as the basic structure of server ports and queues for ITSM 7 (not well at all, and my detailed question about it posted here and on BMCDN on 23 Feb 09 went basically unanswered in both forums), but wouldn't a logical approach be to define a second (or more) escalation thread, and then assign all custom escalations to Pool Number = 2. That way you don't lose customization of thread pool to the OOTB escalations every time you apply an ITSM 7 patch. Basically, let the OOTB code default to thread 1, but put all custom escalations on a different thread.
Just a thought as I labor to clean up after the changes imposed by applying ITSM 7 patch 008/009, which appear to have modified the design of entire functions that we had customized (for example, CTM:PeopleSearch). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, May 07, 2009 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM7 escalation thread whitepaper? I remember seeing something last year, Tony. The basics were to break up the threads either by application or by function. Rick Sent from my Verizon Wireless BlackBerry ________________________________ From: Tony Worthington Date: Thu, 7 May 2009 12:29:41 -0500 To: <arslist@ARSLIST.ORG> Subject: ITSM7 escalation thread whitepaper? A while back there was a discussion around moving various ITSM7 escalations to their own threads after the release of 7.1. Does anyone know if there was anything ever produced on this topic or if the escalations in ITSM7.5 were optimized by specifying a thread/pool? Thanks, Tony [cid:_2_095274E00952709000601B04862575AF] Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com<mailto:tony.worthing...@kohls.com> www.kohls.com<http://www.kohls.com/> ________________________________ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
