Are you trying to get it to prepend what's in the template to the Notes field, or do you want to add something else (perhaps hard-coded) before the text contained in the template? Either way, if task template processing is anything like Incident template processing, then there is a set of filters that run in a filter guide that handle the template processing - one of those filters will handle setting the value of the task Notes field based on the template. You would probably either need to modify that filter to include the text you want prepended, or add another filter that runs after the template processing filters that resets the value of the field to something like "My Prepended Text" + $Notes$.
To find the filters involved, your best bet would probably be to turn on filter logging and then create a task from a template to see which workflow is involved. Hope that helps a little. Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Marquez Rankin Sent: Monday, May 11, 2009 11:13 AM To: [email protected] Subject: Re: Prepending information to 'Notes' field on a Task (on Create) ** any takers on this? On Thu, May 7, 2009 at 2:28 PM, Marquez Rankin <[email protected]<mailto:[email protected]>> wrote: The 'Notes' information in TMS:Task comes from TMS:TaskTemplateSelection which gets it from TMS:Template. I've been trying to drill back to where this advanced formating for field happens. I need to prepend some data before the template 'Note' data. Has anyone done this before, BMC Support told me this is not possible (in terms of prepending a text blob like the one below): Example: Access Request Information: Brief Summary: <Brief Summary> Target Date: <Target Date> Requester: <Requester> Request Type: <Request Type> LLogin/Name <Login ID 1> <Full Name 1> <Login ID 2> <Full Name 2> <Login ID 3> <Full Name 3> Item Name: <List Item 1 Access Item> Access Level: <List Item 1 Access Level> Environment: <List Item 1 Environment> Access Rights: <List Item 1 Access Rights> ----------------------------------- (Task Template HyperText Here) -- Now let's all take a moment to ponder the depth, brilliance, and emotional gravity of Mr. Rankin's above statements. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
