Hi All
We are experiencing a strange error. It is only happening with some 4 or 5
machines currently.
The error is as follows
ARERR[326]Required field cannot be reset to a NULL
value-SRM:WorkInfo:WorkInfoType.
The problem as I said before is that it is occurring on only some machines, the
only thing different i have been able to find out is that these machines are
running Windows Vista as opposed to Windows XP, where this error is not
happening.
I can log in as the Users who are getting these error from another machine and
do not get the error.
I have checked all the forms and work flow permissions etc and they are all
fine. The only thing is according to the users these errors started after we
upgraded to ITSM patch 9.
Anyone seen this error before? or can point me in the correct direction?
Much appreciated.
just to let you know the steps we have gone through.
checked the local permissions, all directories are write able, deleted all arf
and arv files, checked all permissions for users and workflow in the Remedy
system.
The two things pending I am trying to find out from the users(they happen to be
in Israel), are, what is the value of the Work Info Type field when the
Incident is being submitted and what version is the User Tool.
ARS 7.01
Oracle 10.2
ITSM 7.1 patch 9 ( recently upgraded)
Many thanks as usual for any help.
Shafqat Ayaz
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