You may also want to have the user's turn on logging to see exactly what is happening
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shafqat Ayaz Sent: Monday, May 11, 2009 5:24 PM To: [email protected] Subject: Strange Error Hi All We are experiencing a strange error. It is only happening with some 4 or 5 machines currently. The error is as follows ARERR[326]Required field cannot be reset to a NULL value-SRM:WorkInfo:WorkInfoType. The problem as I said before is that it is occurring on only some machines, the only thing different i have been able to find out is that these machines are running Windows Vista as opposed to Windows XP, where this error is not happening. I can log in as the Users who are getting these error from another machine and do not get the error. I have checked all the forms and work flow permissions etc and they are all fine. The only thing is according to the users these errors started after we upgraded to ITSM patch 9. Anyone seen this error before? or can point me in the correct direction? Much appreciated. just to let you know the steps we have gone through. checked the local permissions, all directories are write able, deleted all arf and arv files, checked all permissions for users and workflow in the Remedy system. The two things pending I am trying to find out from the users(they happen to be in Israel), are, what is the value of the Work Info Type field when the Incident is being submitted and what version is the User Tool. ARS 7.01 Oracle 10.2 ITSM 7.1 patch 9 ( recently upgraded) Many thanks as usual for any help. Shafqat Ayaz ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
