Hi,
Before going any further you may want to clean the ar user cached forms on
these machines.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
----- Original Message -----
From: "Shafqat Ayaz" <[email protected]>
Newsgroups: public.remedy.arsystem.general
To: <[email protected]>
Sent: Monday, May 11, 2009 6:23 PM
Subject: Strange Error
Hi All
We are experiencing a strange error. It is only happening with some 4 or 5
machines currently.
The error is as follows
ARERR[326]Required field cannot be reset to a NULL
value-SRM:WorkInfo:WorkInfoType.
The problem as I said before is that it is occurring on only some
machines, the only thing different i have been able to find out is that
these machines are running Windows Vista as opposed to Windows XP, where
this error is not happening.
I can log in as the Users who are getting these error from another machine
and do not get the error.
I have checked all the forms and work flow permissions etc and they are
all fine. The only thing is according to the users these errors started
after we upgraded to ITSM patch 9.
Anyone seen this error before? or can point me in the correct direction?
Much appreciated.
just to let you know the steps we have gone through.
checked the local permissions, all directories are write able, deleted all
arf and arv files, checked all permissions for users and workflow in the
Remedy system.
The two things pending I am trying to find out from the users(they happen
to be in Israel), are, what is the value of the Work Info Type field when
the Incident is being submitted and what version is the User Tool.
ARS 7.01
Oracle 10.2
ITSM 7.1 patch 9 ( recently upgraded)
Many thanks as usual for any help.
Shafqat Ayaz
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