Run sql logs and see what is taking so long. Run api logs and see what is taking so long.
Check in other places: - Is the server healthy (ample free storage, cpu cycles, etc.) Axton Grams On Fri, May 15, 2009 at 2:26 PM, Tiffany S <tiffany.arsl...@gmail.com>wrote: > ** Hello, List! > > Our AIX 5.3, ORACLE 10g RAC, ARSystem 7.1 Patch 6 system is experiencing > low email engine output. > > Our performance has degraded severely over the past week. The email engine > is sending one or two emails per cycle, and then it disconnects from the > SMTP server until the next cycle starts. We now have backed up to over > 30,000 emails (two days worth of email) and it's continuing to build up. It > is deleting emails as they are sent. We're looking for more ideas for what > to try, even as we work with BMC on this. There are no errors in any of our > logs. > > We have worked with the SMTP system admin to conclude there are no issues > with the SMTP server. It has no issues with accepting email from various > sources. There were no changes to the SMTP server. > > We've done a rolling restart of our server group. > > We have moved the Primary Email Engine to our secondary AR Server via > Server Group Ranking. > > We have pointed the Email Engine to another SMTP server to rule out that > the SMTP server itself was causing an issue. There was no change in > behavior. > > We are working with BMC Support and have supplied them with multiple Email > Engine debug logs. They haven't found anything yet. > > > We have updated the EmailDaemon.properties a few times with no significant > effect. Here is our updated properties file: > > com.bmc.arsys.emaildaemon.ARDATE= > com.bmc.arsys.emaildaemon.ARDATEONLY= > com.bmc.arsys.emaildaemon.ARTIMEONLY= > com.bmc.arsys.emaildaemon.ChunkSize=90 (changed) > com.bmc.arsys.emaildaemon.ContentTypeWithCharset=true > com.bmc.arsys.emaildaemon.Exchange-Wait-Time=1 > com.bmc.arsys.emaildaemon.IncomingConnectionRecycleSize=100 > com.bmc.arsys.emaildaemon.IncomingMessagesQueueSize=100 > com.bmc.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false > com.bmc.arsys.emaildaemon.Monitor=30 > com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=500 (changed from > 100) > com.bmc.arsys.emaildaemon.RMIPort=1100 > com.bmc.arsys.emaildaemon.SaveSentItem=False > com.bmc.arsys.emaildaemon.SendEmailSetSize=500 > com.bmc.arsys.emaildaemon.SortMessages=false > com.bmc.arsys.emaildaemon.StoreInstructions=false > com.bmc.arsys.emaildaemon.URLWithHrefTag=true > com.bmc.arsys.emaildaemon.UserChunkSize=5000 > com.bmc.arsys.emaildaemon.instructionCacheSize=20 (changed) > com.bmc.arsys.emaildaemon.prormc04.Authentication= > com.bmc.arsys.emaildaemon.prormc04.Interval=30 > com.bmc.arsys.emaildaemon.prormc04.Language=en_US > com.bmc.arsys.emaildaemon.prormc04.Password=*********** > com.bmc.arsys.emaildaemon.prormc04.RPC=0 > com.bmc.arsys.emaildaemon.prormc04.TCP=55085 > com.bmc.arsys.emaildaemon.securityCacheSize=20 > com.bmc.arsys.emaildaemon.servers=prormc04 > com.bmc.arsys.emaildaemon.templateCacheSize=10 (changed) > com.bmc.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true (added) > com.bmc.arsys.emaildaemon.OutgoingMessagesQueueSize=500 (added) > com.bmc.arsys.emaildaemon.NumberOfSenderThreads=4 (added) > > > Does anybody have any input on this issue? > > Thanks, > > TS > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
