And the sql/api logs? What queue/waits do you show in your server statistics.
Axton Grams On Fri, May 15, 2009 at 4:59 PM, Tiffany S <tiffany.arsl...@gmail.com>wrote: > ** Thanks, Axton. You've reminded me to add some information here. > > The sending of the email and closing of the connection occurs within two > seconds. > > The server has ample free space. We rarely rise above 40% total CPU usage > and 35% memory usage. We verified the limits in place on the server and we > have not come close to reaching them yet. > > On Fri, May 15, 2009 at 2:01 PM, Axton <axton.gr...@gmail.com> wrote: > >> ** Run sql logs and see what is taking so long. >> >> Run api logs and see what is taking so long. >> >> Check in other places: >> - Is the server healthy (ample free storage, cpu cycles, etc.) >> >> Axton Grams >> >> On Fri, May 15, 2009 at 2:26 PM, Tiffany S <tiffany.arsl...@gmail.com>wrote: >> >>> ** Hello, List! >>> >>> >>> Our AIX 5.3, ORACLE 10g RAC, ARSystem 7.1 Patch 6 system is experiencing >>> low email engine output. >>> >>> Our performance has degraded severely over the past week. The email >>> engine is sending one or two emails per cycle, and then it disconnects from >>> the SMTP server until the next cycle starts. We now have backed up to over >>> 30,000 emails (two days worth of email) and it's continuing to build up. It >>> is deleting emails as they are sent. We're looking for more ideas for what >>> to try, even as we work with BMC on this. There are no errors in any of our >>> logs. >>> >>> We have worked with the SMTP system admin to conclude there are no issues >>> with the SMTP server. It has no issues with accepting email from various >>> sources. There were no changes to the SMTP server. >>> >>> We've done a rolling restart of our server group. >>> >>> We have moved the Primary Email Engine to our secondary AR Server via >>> Server Group Ranking. >>> >>> We have pointed the Email Engine to another SMTP server to rule out that >>> the SMTP server itself was causing an issue. There was no change in >>> behavior. >>> >>> We are working with BMC Support and have supplied them with multiple >>> Email Engine debug logs. They haven't found anything yet. >>> >>> >>> We have updated the EmailDaemon.properties a few times with no >>> significant effect. Here is our updated properties file: >>> >>> com.bmc.arsys.emaildaemon.ARDATE= >>> com.bmc.arsys.emaildaemon.ARDATEONLY= >>> com.bmc.arsys.emaildaemon.ARTIMEONLY= >>> com.bmc.arsys.emaildaemon.ChunkSize=90 (changed) >>> com.bmc.arsys.emaildaemon.ContentTypeWithCharset=true >>> com.bmc.arsys.emaildaemon.Exchange-Wait-Time=1 >>> com.bmc.arsys.emaildaemon.IncomingConnectionRecycleSize=100 >>> com.bmc.arsys.emaildaemon.IncomingMessagesQueueSize=100 >>> com.bmc.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false >>> com.bmc.arsys.emaildaemon.Monitor=30 >>> com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=500 (changed >>> from 100) >>> com.bmc.arsys.emaildaemon.RMIPort=1100 >>> com.bmc.arsys.emaildaemon.SaveSentItem=False >>> com.bmc.arsys.emaildaemon.SendEmailSetSize=500 >>> com.bmc.arsys.emaildaemon.SortMessages=false >>> com.bmc.arsys.emaildaemon.StoreInstructions=false >>> com.bmc.arsys.emaildaemon.URLWithHrefTag=true >>> com.bmc.arsys.emaildaemon.UserChunkSize=5000 >>> com.bmc.arsys.emaildaemon.instructionCacheSize=20 (changed) >>> com.bmc.arsys.emaildaemon.prormc04.Authentication= >>> com.bmc.arsys.emaildaemon.prormc04.Interval=30 >>> com.bmc.arsys.emaildaemon.prormc04.Language=en_US >>> com.bmc.arsys.emaildaemon.prormc04.Password=*********** >>> com.bmc.arsys.emaildaemon.prormc04.RPC=0 >>> com.bmc.arsys.emaildaemon.prormc04.TCP=55085 >>> com.bmc.arsys.emaildaemon.securityCacheSize=20 >>> com.bmc.arsys.emaildaemon.servers=prormc04 >>> com.bmc.arsys.emaildaemon.templateCacheSize=10 (changed) >>> com.bmc.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true (added) >>> com.bmc.arsys.emaildaemon.OutgoingMessagesQueueSize=500 (added) >>> com.bmc.arsys.emaildaemon.NumberOfSenderThreads=4 (added) >>> >>> >>> Does anybody have any input on this issue? >>> >>> Thanks, >>> >>> TS >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >> >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
