We are currently running patch 6 of ars 7.1 and have successfully processed mails 4M+. It doesn't seem to be a problem with that patch itself.
Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Geoffrey Endresen Sent: Monday, May 18, 2009 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Low Email Engine Output - Closing Connection We had a problem with patch 6 of ars 7.1 where we unintentionally had one email that was very large 2 MB. It basically froze the java process. Also how much memory did you specify on the emaild.sh line that starts java? On 5/15/09, Axton <axton.gr...@gmail.com> wrote: > And the sql/api logs? > What queue/waits do you show in your server statistics. > > Axton Grams > > On Fri, May 15, 2009 at 4:59 PM, Tiffany S <tiffany.arsl...@gmail.com>wrote: > >> ** Thanks, Axton. You've reminded me to add some information here. >> >> The sending of the email and closing of the connection occurs within two >> seconds. >> >> The server has ample free space. We rarely rise above 40% total CPU usage >> and 35% memory usage. We verified the limits in place on the server and we >> have not come close to reaching them yet. >> >> On Fri, May 15, 2009 at 2:01 PM, Axton <axton.gr...@gmail.com> wrote: >> >>> ** Run sql logs and see what is taking so long. >>> >>> Run api logs and see what is taking so long. >>> >>> Check in other places: >>> - Is the server healthy (ample free storage, cpu cycles, etc.) >>> >>> Axton Grams >>> >>> On Fri, May 15, 2009 at 2:26 PM, Tiffany S >>> <tiffany.arsl...@gmail.com>wrote: >>> >>>> ** Hello, List! >>>> >>>> >>>> Our AIX 5.3, ORACLE 10g RAC, ARSystem 7.1 Patch 6 system is experiencing >>>> low email engine output. >>>> >>>> Our performance has degraded severely over the past week. The email >>>> engine is sending one or two emails per cycle, and then it disconnects >>>> from >>>> the SMTP server until the next cycle starts. We now have backed up to >>>> over >>>> 30,000 emails (two days worth of email) and it's continuing to build up. >>>> It >>>> is deleting emails as they are sent. We're looking for more ideas for >>>> what >>>> to try, even as we work with BMC on this. There are no errors in any of >>>> our >>>> logs. >>>> >>>> We have worked with the SMTP system admin to conclude there are no >>>> issues >>>> with the SMTP server. It has no issues with accepting email from >>>> various >>>> sources. There were no changes to the SMTP server. >>>> >>>> We've done a rolling restart of our server group. >>>> >>>> We have moved the Primary Email Engine to our secondary AR Server via >>>> Server Group Ranking. >>>> >>>> We have pointed the Email Engine to another SMTP server to rule out that >>>> the SMTP server itself was causing an issue. There was no change in >>>> behavior. >>>> >>>> We are working with BMC Support and have supplied them with multiple >>>> Email Engine debug logs. They haven't found anything yet. >>>> >>>> >>>> We have updated the EmailDaemon.properties a few times with no >>>> significant effect. Here is our updated properties file: >>>> >>>> com.bmc.arsys.emaildaemon.ARDATE= >>>> com.bmc.arsys.emaildaemon.ARDATEONLY= >>>> com.bmc.arsys.emaildaemon.ARTIMEONLY= >>>> com.bmc.arsys.emaildaemon.ChunkSize=90 (changed) >>>> com.bmc.arsys.emaildaemon.ContentTypeWithCharset=true >>>> com.bmc.arsys.emaildaemon.Exchange-Wait-Time=1 >>>> com.bmc.arsys.emaildaemon.IncomingConnectionRecycleSize=100 >>>> com.bmc.arsys.emaildaemon.IncomingMessagesQueueSize=100 >>>> com.bmc.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false >>>> com.bmc.arsys.emaildaemon.Monitor=30 >>>> com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=500 (changed >>>> from 100) >>>> com.bmc.arsys.emaildaemon.RMIPort=1100 >>>> com.bmc.arsys.emaildaemon.SaveSentItem=False >>>> com.bmc.arsys.emaildaemon.SendEmailSetSize=500 >>>> com.bmc.arsys.emaildaemon.SortMessages=false >>>> com.bmc.arsys.emaildaemon.StoreInstructions=false >>>> com.bmc.arsys.emaildaemon.URLWithHrefTag=true >>>> com.bmc.arsys.emaildaemon.UserChunkSize=5000 >>>> com.bmc.arsys.emaildaemon.instructionCacheSize=20 (changed) >>>> com.bmc.arsys.emaildaemon.prormc04.Authentication= >>>> com.bmc.arsys.emaildaemon.prormc04.Interval=30 >>>> com.bmc.arsys.emaildaemon.prormc04.Language=en_US >>>> com.bmc.arsys.emaildaemon.prormc04.Password=*********** >>>> com.bmc.arsys.emaildaemon.prormc04.RPC=0 >>>> com.bmc.arsys.emaildaemon.prormc04.TCP=55085 >>>> com.bmc.arsys.emaildaemon.securityCacheSize=20 >>>> com.bmc.arsys.emaildaemon.servers=prormc04 >>>> com.bmc.arsys.emaildaemon.templateCacheSize=10 (changed) >>>> com.bmc.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true (added) >>>> com.bmc.arsys.emaildaemon.OutgoingMessagesQueueSize=500 (added) >>>> com.bmc.arsys.emaildaemon.NumberOfSenderThreads=4 (added) >>>> >>>> >>>> Does anybody have any input on this issue? >>>> >>>> Thanks, >>>> >>>> TS >>>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>>> Are"_ >>> >>> >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >>> >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > -- Sent from my mobile device -Geoff Endresen Amazon.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
