All this is to the detriment of BMC support itself, because the KB isn't working now (and before this problem, it was not very good anyway), so we'll have to keep submitting more tickets to BMC support for things that we should be able to find in the KB in the first place. This in turn may raise support fees, or at least eats into R&D dollars. It's a loose-loose situation for everybody
-Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Wed 06/03/09 2:12 PM To: [email protected] Subject: BMC KB site - now 100% less useful than before! I can't even search for something like "license" and get even ONE result, despite leaving the search criteria wide open. I need some information that I know is (was?) probably out there, but I can't get to it since they "upgraded" the site recently. Does anyone have any idea who to contact about this? There is no "Contact the webmaster" or some such on the page, either. Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
