There is a utility on http://arswiki.org/projects/dotnetutil called ARS_KBImport. It is used to download and import KB articles into a Remedy form. From there you can perform regular Remedy searches.
Since BMC changed their URL format (ie. http://rkm.bmc.com/rkm/viewdoc.jsp?doc=KM-000001001282) the utility will need to be updated to accommodate. If anyone wants to update it, it's open source and written in .Net. HTH -- Stephen Remedy Skilled Professional On Thu, Jun 4, 2009 at 11:00 AM, Tami Palacky <[email protected]> wrote: > i have never had success with KB searches on the BMC website and that > is why i rarely use it. > > On Jun 4, 8:53 am, "Rodriguez, Rafael J x23718" > <[email protected]> wrote: > > THIS IS SO TRUE!!!!! I hardly search KB on BMC site anymore as it never > > gives you a direct result. > > > > -Rafael > > > > ________________________________ > > > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Sanford, Claire > > Sent: Wednesday, June 03, 2009 4:01 PM > > To: [email protected] > > Subject: Re: BMC KB site - now 100% less useful than before! > > > > I so agree! I did a search on "ARERR" and it returned 3 articles! > > > > It is a loose situation! They may lose too!! > > > > I searched archives of the list and found a conversation regarding my > > problem from 2006 that was more helpful. It didn't answer the problem, > > but it at least pointed me in the right direction. > > > > ________________________________ > > > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Guillaume Rheault > > Sent: Wednesday, June 03, 2009 2:11 PM > > To: [email protected] > > Subject: Re: BMC KB site - now 100% less useful than before! > > > > ** > > > > All this is to the detriment of BMC support itself, because the KB isn't > > working now (and before this problem, it was not very good anyway), so > > we'll have to keep submitting more tickets to BMC support for things > > that we should be able to find in the KB in the first place. This in > > turn may raise support fees, or at least eats into R&D dollars. It's a > > loose-loose situation for everybody > > > > -Guillaume > > > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) on behalf of Rick > > > > Cook > > Sent: Wed 06/03/09 2:12 PM > > To: [email protected] > > Subject: BMC KB site - now 100% less useful than before! > > > > I can't even search for something like "license" and get even ONE > > result, > > despite leaving the search criteria wide open. I need some information > > that > > I know is (was?) probably out there, but I can't get to it since they > > "upgraded" the site recently. > > > > Does anyone have any idea who to contact about this? There is no > > "Contact > > the webmaster" or some such on the page, either. > > > > Rick > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum > > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > > "Where the Answers > > Are" > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > > Are"_ > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > > Are"_ > > > > This message and any attachments are intended only for the use of the > addressee and > > may contain information that is privileged and confidential. If the > reader of the > > message is not the intended recipient or an authorized representative of > the > > intended recipient, you are hereby notified that any dissemination of > this > > communication is strictly prohibited. If you have received this > communication in > > error, please notify us immediately by e-mail and delete the message and > any > > attachments from your system. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum > > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > > "Where the Answers Are"- Hide quoted text - > > > > - Show quoted text - > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
