True, Mark, and I understand that the core issue is with a non-BMC component. But wasn't the announcement posted days after the issue was known?
And if the ETA is still unknown, is rolling back to the prior version an option until then? It is what BMC's customers do all the time when their testing misses something. Rick -----Original Message----- From: "Walters, Mark" <[email protected]> Date: Thu, 4 Jun 2009 14:56:43 To: <[email protected]> Subject: Re: BMC KB site - now 100% less useful than before! BMC are aware that there is a problem with KB searches at the moment - this is from the support web site; Latest Support News We are currently experiencing technical difficulties with our Knowledge Base Search functionality, which is causing inconsistent search results to be returned. We apologize for the inconvenience and are working to resolve the problem as quickly as possible. Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rodriguez, Rafael J x23718 Sent: 04 June 2009 13:54 To: [email protected] Subject: Re: BMC KB site - now 100% less useful than before! ** THIS IS SO TRUE!!!!! I hardly search KB on BMC site anymore as it never gives you a direct result. -Rafael ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Wednesday, June 03, 2009 4:01 PM To: [email protected] Subject: Re: BMC KB site - now 100% less useful than before! I so agree! I did a search on "ARERR" and it returned 3 articles! It is a loose situation! They may lose too!! I searched archives of the list and found a conversation regarding my problem from 2006 that was more helpful. It didn't answer the problem, but it at least pointed me in the right direction. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Wednesday, June 03, 2009 2:11 PM To: [email protected] Subject: Re: BMC KB site - now 100% less useful than before! ** All this is to the detriment of BMC support itself, because the KB isn't working now (and before this problem, it was not very good anyway), so we'll have to keep submitting more tickets to BMC support for things that we should be able to find in the KB in the first place. This in turn may raise support fees, or at least eats into R&D dollars. It's a loose-loose situation for everybody -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Wed 06/03/09 2:12 PM To: [email protected] Subject: BMC KB site - now 100% less useful than before! I can't even search for something like "license" and get even ONE result, despite leaving the search criteria wide open. I need some information that I know is (was?) probably out there, but I can't get to it since they "upgraded" the site recently. Does anyone have any idea who to contact about this? There is no "Contact the webmaster" or some such on the page, either. Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
