And like with solutions for many problems on Windows, did you restart after the install :-)
I'm pretty sure there is more to it than just a restart but then you never know.. Robert's idea to take logs is a good one. Joe ________________________________ From: Robert Molenda <[email protected]> To: [email protected] Sent: Monday, June 15, 2009 11:03:20 AM Subject: Re: ITSM 7.5 Install ** Was this a fresh install of the 7_5_Patch 1 installer - or a patch install..?? Also BMC release ITSM 7_5_Patch 3 the begining of June :( might want to put that patch on to see. Are you getting ANY error message? What does an Act Link Trace show? HTH Robert Molenda 2009/6/15 Brian Bishop <[email protected]> ** Hi All, I have just completed the loading of ITSM7.5 patch 1 to a windows server 2003 with oracle 10g database. I have a strange problem where the Incident and Problem Management consoles will not open from the link on the home page in the user tool. Yet if I search for the entry point from the Open icon and select it, the console quite happily opens. All other consoles for the user, appadmin, open as you would expect. Any ideas as to what may be at fault? Thanks Brian Bishop _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
