The product is working as designed, it doesn't copy the attachment from the SR because that wouldn't offer a normalized approach. Imagine the redundant space needed if your SR generated (10) work orders instead of just (1); the attachment would be stored (11) times in the DB.
Now they could offer a pointer to the SR attachment from the back office entry Work Info, but it's just as easy to click the 'View Service Request' link instead. - Don -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Alberto Mel. Sent: Tuesday, June 16, 2009 9:07 AM To: [email protected] Subject: Attachments between Work Orders and Service Requests. --001485f5af86e8e266046c795c6a Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit Hi all! I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with SRM 2.2 (Patch 3). When I create a service Request from the Requester Console, with an attachment field, it creates a work order that I've defined but if I create a Service Request with one attachment, I can't see this attachment in the WorkOrder that is created. So, if I attach a file when I create the Service Request, I have 3 ticketcs on form WOI:Workinfo, one withe the text that says that this workorder was created from the SRM application and 2 more, with the same text (Attach of a new Request, I've translate it into english, our server ins in spanish) but with no attach. Any body knows why?. Thank you very much. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" --001485f5af86e8e266046c795c6a Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** Hi all!<br><br>I have a problem with SRM.2.2. I have installed ITSM 7.1 (Pa= tch 6) with SRM 2.2 (Patch 3).<br><br>When I create a service Request from = the Requester Console, with an attachment field, it creates a work order th= at I've defined but if I create=A0 a Service Request with one attachmen= t, I can't see this attachment in the WorkOrder that is created. So, if= I attach a file when I create the Service Request, I have 3 ticketcs on fo= rm WOI:Workinfo, one withe the text that says that this workorder was creat= ed from the SRM application and 2 more, with the same text (Attach of a new= Request, I've translate it into english, our server ins in spanish) bu= t with no attach.<br> <br>Any body knows why?.<br><br>Thank you very much.<br> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ --001485f5af86e8e266046c795c6a-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
