First, thank you very Much Don!, I can understand and it's ok, but now I can see that when I create a request with one attachment, it generates 2 entries in the Workinfo (of the workorder - WOI:Workinfo).
Is this a bug?. Thanks again!. Alberto 2009/6/16 Savant, don...@dts <[email protected]> > The product is working as designed, it doesn't copy the attachment from the > SR because that wouldn't offer a normalized approach. Imagine the redundant > space needed if your SR generated (10) work orders instead of just (1); the > attachment would be stored (11) times in the DB. > > Now they could offer a pointer to the SR attachment from the back office > entry Work Info, but it's just as easy to click the 'View Service Request' > link instead. > > - Don > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Alberto Mel. > Sent: Tuesday, June 16, 2009 9:07 AM > To: [email protected] > Subject: Attachments between Work Orders and Service Requests. > > --001485f5af86e8e266046c795c6a > Content-Type: text/plain; charset=ISO-8859-1 > Content-Transfer-Encoding: 7bit > > Hi all! > > I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with SRM > 2.2 (Patch 3). > > When I create a service Request from the Requester Console, with an > attachment field, it creates a work order that I've defined but if I create > a Service Request with one attachment, I can't see this attachment in the > WorkOrder that is created. So, if I attach a file when I create the Service > Request, I have 3 ticketcs on form WOI:Workinfo, one withe the text that > says that this workorder was created from the SRM application and 2 more, > with the same text (Attach of a new Request, I've translate it into > english, > our server ins in spanish) but with no attach. > > Any body knows why?. > > Thank you very much. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > --001485f5af86e8e266046c795c6a > Content-Type: text/html; charset=ISO-8859-1 > Content-Transfer-Encoding: quoted-printable > > ** > Hi all!<br><br>I have a problem with SRM.2.2. I have installed ITSM 7.1 > (Pa= > tch 6) with SRM 2.2 (Patch 3).<br><br>When I create a service Request from > = > the Requester Console, with an attachment field, it creates a work order > th= > at I've defined but if I create=A0 a Service Request with one > attachmen= > t, I can't see this attachment in the WorkOrder that is created. So, > if= > I attach a file when I create the Service Request, I have 3 ticketcs on > fo= > rm WOI:Workinfo, one withe the text that says that this workorder was > creat= > ed from the SRM application and 2 more, with the same text (Attach of a > new= > Request, I've translate it into english, our server ins in spanish) > bu= > t with no attach.<br> > > <br>Any body knows why?.<br><br>Thank you very much.<br> > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > --001485f5af86e8e266046c795c6a-- > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
