Yes sir, that is a bug, it should only have one entry. I hadn't heard when it would be fixed but since you're on SRM 2.2 p003, I guess it's not fixed yet!
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Alberto Mel. Sent: Tuesday, June 16, 2009 9:31 AM To: [email protected] Subject: Re: Attachments between Work Orders and Service Requests. --001485f1db5e64afc5046c79b45c Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit First, thank you very Much Don!, I can understand and it's ok, but now I can see that when I create a request with one attachment, it generates 2 entries in the Workinfo (of the workorder - WOI:Workinfo). Is this a bug?. Thanks again!. Alberto 2009/6/16 Savant, don...@dts <[email protected]> > The product is working as designed, it doesn't copy the attachment from the > SR because that wouldn't offer a normalized approach. Imagine the redundant > space needed if your SR generated (10) work orders instead of just (1); the > attachment would be stored (11) times in the DB. > > Now they could offer a pointer to the SR attachment from the back office > entry Work Info, but it's just as easy to click the 'View Service Request' > link instead. > > - Don > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Alberto Mel. > Sent: Tuesday, June 16, 2009 9:07 AM > To: [email protected] > Subject: Attachments between Work Orders and Service Requests. > > --001485f5af86e8e266046c795c6a > Content-Type: text/plain; charset=ISO-8859-1 > Content-Transfer-Encoding: 7bit > > Hi all! > > I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with SRM > 2.2 (Patch 3). > > When I create a service Request from the Requester Console, with an > attachment field, it creates a work order that I've defined but if I create > a Service Request with one attachment, I can't see this attachment in the > WorkOrder that is created. So, if I attach a file when I create the Service > Request, I have 3 ticketcs on form WOI:Workinfo, one withe the text that > says that this workorder was created from the SRM application and 2 more, > with the same text (Attach of a new Request, I've translate it into > english, > our server ins in spanish) but with no attach. > > Any body knows why?. > > Thank you very much. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > --001485f5af86e8e266046c795c6a > Content-Type: text/html; charset=ISO-8859-1 > Content-Transfer-Encoding: quoted-printable > > ** > Hi all!<br><br>I have a problem with SRM.2.2. I have installed ITSM 7.1 > (Pa= > tch 6) with SRM 2.2 (Patch 3).<br><br>When I create a service Request from > = > the Requester Console, with an attachment field, it creates a work order > th= > at I've defined but if I create=A0 a Service Request with one > attachmen= > t, I can't see this attachment in the WorkOrder that is created. So, > if= > I attach a file when I create the Service Request, I have 3 ticketcs on > fo= > rm WOI:Workinfo, one withe the text that says that this workorder was > creat= > ed from the SRM application and 2 more, with the same text (Attach of a > new= > Request, I've translate it into english, our server ins in spanish) > bu= > t with no attach.<br> > > <br>Any body knows why?.<br><br>Thank you very much.<br> > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > --001485f5af86e8e266046c795c6a-- > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" --001485f1db5e64afc5046c79b45c Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** First, thank you very Much Don!,<br><br>I can understand and it's ok, b= ut now I can see that when I create a request with one attachment, it gener= ates 2 entries in the Workinfo (of the workorder - WOI:Workinfo).<br><br> Is this a bug?.<br><br>Thanks again!.<br><br>Alberto<br><br><div class=3D"g= mail_quote">2009/6/16 Savant, don...@dts <span dir=3D"ltr"><<a href=3D"m= ailto:[email protected]">[email protected]</a>></span><br>= <blockquote class=3D"gmail_quote" style=3D"border-left: 1px solid rgb(204, = 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> The product is working as designed, it doesn't copy the attachment from= the SR because that wouldn't offer a normalized approach. =A0Imagine t= he redundant space needed if your SR generated (10) work orders instead of = just (1); the attachment would be stored (11) times in the DB.<br> <br> Now they could offer a pointer to the SR attachment from the back office en= try Work Info, but it's just as easy to click the 'View Service Req= uest' link instead.<br> <br> - Don<br> <div><div></div><div class=3D"h5"><br> -----Original Message-----<br> From: Action Request System discussion list(ARSList) [mailto:<a href=3D"mai= lto:[email protected]">[email protected]</a>] On Behalf Of Alberto Mel.= <br> Sent: Tuesday, June 16, 2009 9:07 AM<br> To: <a href=3D"mailto:[email protected]";>[email protected]</a><br> Subject: Attachments between Work Orders and Service Requests.<br> <br> --001485f5af86e8e266046c795c6a<br> Content-Type: text/plain; charset=3DISO-8859-1<br> Content-Transfer-Encoding: 7bit<br> <br> Hi all!<br> <br> I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with SRM= <br> 2.2 (Patch 3).<br> <br> When I create a service Request from the Requester Console, with an<br> attachment field, it creates a work order that I've defined but if I cr= eate<br> a Service Request with one attachment, I can't see this attachment in t= he<br> WorkOrder that is created. So, if I attach a file when I create the Service= <br> Request, I have 3 ticketcs on form WOI:Workinfo, one withe the text that<br= > says that this workorder was created from the SRM application and 2 more,<b= r> with the same text (Attach of a new Request, I've translate it into eng= lish,<br> our server ins in spanish) but with no attach.<br> <br> Any body knows why?.<br> <br> Thank you very much.<br> <br> </div></div>_______________________________________________________________= ________________<br> UNSUBSCRIBE or access ARSlist Archives at <a href=3D"http://www.arslist.org= " target=3D"_blank">www.arslist.org</a><br> Platinum <a href=3D"mailto:sponsor%[email protected]";>Sponsor:rmis= [email protected]</a> ARSlist: "Where the Answers Are"<br> <br> --001485f5af86e8e266046c795c6a<br> Content-Type: text/html; charset=3DISO-8859-1<br> Content-Transfer-Encoding: quoted-printable<br> <br> **<br> Hi all!<br><br>I have a problem with SRM.2.2. I have installed = ITSM 7.1 (Pa=3D<br> tch 6) with SRM 2.2 (Patch 3).<br><br>When I create a service R= equest from =3D<br> the Requester Console, with an attachment field, it creates a work order th= =3D<br> at I&#39;ve defined but if I create=3DA0 a Service Request with one att= achmen=3D<br> t, I can&#39;t see this attachment in the WorkOrder that is created. So= , if=3D<br> =A0I attach a file when I create the Service Request, I have 3 ticketcs on = fo=3D<br> rm WOI:Workinfo, one withe the text that says that this workorder was creat= =3D<br> <div class=3D"im">ed from the SRM application and 2 more, with the same tex= t (Attach of a new=3D<br> </div>=A0Request, I&#39;ve translate it into english, our server ins in= spanish) bu=3D<br> t with no attach.<br><br> <br> <br>Any body knows why?.<br><br>Thank you very much.<b= r><br> _Platinum Sponsor: <a href=3D"mailto:[email protected]";>rmisolutions= @verizon.net</a> ARSlist: "Where the Answers Are"_<br> <br> --001485f5af86e8e266046c795c6a--<br> <br> ___________________________________________________________________________= ____<br> UNSUBSCRIBE or access ARSlist Archives at <a href=3D"http://www.arslist.org= " target=3D"_blank">www.arslist.org</a><br> Platinum <a href=3D"mailto:sponsor%[email protected]";>Sponsor:rmis= [email protected]</a> ARSlist: "Where the Answers Are"<br> </blockquote></div><br> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ --001485f1db5e64afc5046c79b45c-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
