I'd suggest turning on logging and review what is happening. That might point to something....
Todd Arner Great Lakes -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dennis carmickle Sent: Wednesday, June 17, 2009 9:36 AM To: [email protected] Subject: Re: ARERR 331 Initially no changes, we then had Remedy issue a new server license and removed all the floating licenses and reapplied them...didnt clear the problem On Wed, Jun 17, 2009 at 10:10 AM, Joe DeSouza<[email protected]> wrote: > ** > Has anything changed on your server since you licensed the server with > floating licenses that would make these floating licenses invalid? > > Joe > ________________________________ > From: Dennis carmickle <[email protected]> > To: [email protected] > Sent: Wednesday, June 17, 2009 9:36:34 AM > Subject: Re: ARERR 331 > > Yes, if I assigned a fixed license it works fine...I will check those > permissions. > > On Wed, Jun 17, 2009 at 9:30 AM, Michiel Beijen<[email protected]> wrote: >> ** >> >> But if you'd assign a fixed license to the test user, would that resolve >> the >> issue? Are you sure there is no row level access via field 1, 4 or 112 in >> place? Compare the permissions and contents on those fields between forma >> and formb, you might see a difference. >> >> -- >> Michiel Beijen >> Software Consultant >> +31 6 457 42 418 >> Bee Free IT + http://beefreeit.nl >> >> On Jun 17, 2009 2:59 PM, "Dennis carmickle" <[email protected]> >> wrote: >> >> I know that.... >> >> >> I have 3 fixed licenses...One of which is assigned to User: Demo ...to >> admin the system >> >> >> I have 5 floating licenses...One of which was assigned to user Test... >> >> They are the only two users on the system >> >> >> I am not out of licenses...I observer with teh Demo user and do the >> testing with the Test user. >> >> >> In essence I have explict access to the field with user Test...I have >> 5 floating tokens available when I log in with Test...If I proceed >> directly to form in question with Test and try to modify a record I >> get Error 331... >> >> I then on another copy of the user form I log in to as Demo I check >> the licenes in use...it shows user Test logged in as read(floating) >> user >> >> I then return to the Test user...go to a different form and modify a >> record with no error (I have not released a user or logged in again) >> >> I check the licenses in use form and now the Test user has a Floating >> license not a read(floating) registered >> >> I then return to the Test user, go back to the offending form and can >> without issue modify a record... > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
