Thank you.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe DeSouza Sent: Tuesday, June 23, 2009 11:39 AM To: [email protected] Subject: Re: Error when upgrading CMDB 2.1 Patch level 5 to CMDB 7.5 patch 1 ** My error was different from that and what I got appears to be a software bug but we have yet to attempt this install again to find out more. I'll update this thread in case I get a similar error like yourself.. Cheers Joe ________________________________ From: Jorge Polo <[email protected]> To: [email protected] Sent: Tuesday, June 23, 2009 8:48:31 AM Subject: Re: Error when upgrading CMDB 2.1 Patch level 5 to CMDB 7.5 patch 1 com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK command ("C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe" loadapp -x sd08rmpd01 -t 0 -u Demo -p -l "E:\Program Files\AR System\ sd08rmpd01\ARServer\newinstall2\sd08rmpd01" -n CMDB-RIK_Install -f " E:\Program Files\AR System\ sd08rmpd01\ARServer\newinstall2\sd08rmpd01\cmdb\en\workflow\upgrade\250patch000\wf-RIK.xml" -L -C) returned an exit code of 1025, which was interpreted as a failure From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe DeSouza Sent: Tuesday, June 23, 2009 8:40 AM To: [email protected] Subject: Re: Error when upgrading CMDB 2.1 Patch level 5 to CMDB 7.5 patch 1 ** I had an error too and have a ticket open with BMC that appears to be a software bug. The exact error was: "The installation of BMC Atrium Impact Simulator, BMC Atrium Web Services, or BMC Atrium Web Services Registry requires that BMC Atrium CMDB 7.5.00 already exists on the designated AR Server, or that you select BMC Atrium CMDB as part of the current installation. To proceed with this installation, install BMC Atrium CMDB on this AR Server or choose another AR Server with BMC Atrium CMDB installed." While I do not clearly recall the options I had selected during the install, I am quite certain CMDB and its prerequisites were the only systems I had chosen to install. I will be attempting to run that same install somewhere during this week again.. What was the error that you got? Joe ________________________________ From: Jorge Polo <[email protected]> To: [email protected] Sent: Tuesday, June 23, 2009 8:13:36 AM Subject: Error when upgrading CMDB 2.1 Patch level 5 to CMDB 7.5 patch 1 ** Hello everyone, Windows 2003 – SQL Server 2005 - AR System 7.1 Error : “Upgrade to Atrium Core 7.5 failed during 250patch000 with an exit code of 1025” We started with CMDB 2.1, à applied Patch 5 to CMDB 2.1. – OK à Upgrade CMDB 2.1 Patch 5 to CMDB 7.5 patch 1 – we get the errors .. Attempted again and we deleted two records (View related incident … and View related problem Inv…) from the “BMC.CORE.CONFIG:BMC_FederatedInterface” form and changed the server submitter mode to “Changeable” before install. Thanks in advance _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
