Michael, This question comes up about every 6 months. The best answer is not looking at ratios but looking at Users and how they work and when your peak loads.
I worked up a presentation for a RUG years ago. I wrote a couple of filters that capture data in a form that logs the number of times an hour that a person makes a modification or submits a record on our major forms. I combine this with server statistics to match users that are often making changes during those peak hours. Misi should reply to this thread also. He has routines that use data from User logs to identify number of folks that should have fixed licenses. There is a free version and one that you can purchase and run locally. Dave ------------------------- [email protected] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <[email protected]> To: [email protected] <[email protected]> Sent: Fri Jun 26 17:17:44 2009 Subject: Thoughts on license vs users Hello all, This is not a technical question, but more of getting a feel for what is going on out there in the Remedy world. I am hoping some of you would be willing to share with what you are doing with your Remedy installations. this is for Remedy in general and for the Service Desk. This is for version 7.5. 1. What are you using as a general number of users per floating license? 3 to1, 5 to 1, or some other number 2. What is the total number of your users. 3. approximately(if you know) how many concurrent users do you usually have on during normal operating hours. I am not looking for hard and fast rules, but more along the lines of what you are using, and what works for your situation. I appreciate any feedback and insight anyone can provide. thanks everyone! -- Michael Hirst University of Arizona, UITS, Workshops & Web Development Services 520-621-0867 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
