Not a one.... On Thu, Jul 2, 2009 at 12:18 PM, Danny Kellett < [email protected]> wrote:
> ** > > Does anyone get any notifications about bugs they have submitted? I thought > BMC were due to offer such a service but I still have yet to receive any. > Anyone else? > > > > Cheers > > Danny > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Meyer, Jennifer L > *Sent:* 02 July 2009 16:21 > > *To:* [email protected] > *Subject:* Re: Rant: RE: SW00327272 > > > > ** > > BMC has created defect # SW00329945 for the issue you have reported. > > Yes, this past May. > > > > Actually, this one was rather straight-forward. The notification audit > table timed out every time it was refreshed. When I checked the > qualifications, the field it was searching on was non-indexed. Other forms’ > notification audit tables search on an indexed field, e.g. HPD:Help Desk > Audit Log, CHG:Infrastructure Change Audit Log. Just TMS:Audit Log doesn’t > search on that field: it has its own special guid field. > > > > Come to think of it, I think one of the users told me a week or so ago that > one of the Problem audit logs is timing out as well…. > > > > Jennifer Meyer > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ Longwing > *Sent:* Thursday, July 02, 2009 11:00 AM > *To:* [email protected] > *Subject:* Re: Rant: RE: SW00327272 > > > > Indexing is a tough one to track down. Was this May of this year?...have > they at least given you a defect # or anything? > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Meyer, Jennifer L > *Sent:* Thursday, July 02, 2009 6:37 AM > *To:* [email protected] > *Subject:* Rant: RE: SW00327272 > > ** > > I have a really good bug that BMC won’t fix: TMS:Audit log uses a > non-indexed field to pull data from the SYS:Notification Log form. We’re > using ITSM 7.0.1 P7. I realize that we are most likely the only people in > the universe who would even consider using the notification audit logs on > Task, but running a table scan against the notification logs when it does > happen is unforgiveable. It took me two days to isolate the source of the > issue and fix the workflow. I sent BMC the definition files with a detailed > explanation on May 5 and followed up with an RFP and a WebEx. Crickets. > > > > Jennifer Meyer > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ Longwing > *Sent:* Wednesday, July 01, 2009 4:47 PM > *To:* [email protected] > *Subject:* SW00327272 > > > > List, > > I'm looking to get some traction on a defect that's bugging the crap out of > me. I found this in 7.5 initial release shortly after release, it took > awhile for my Level1 to get the ticket opened with BMC...it's been in their > hands since BEFORE patch 1 was released, but they still haven't fixed it... > > > > The bug is in the 7.5 Java API in relation to the getListFilterObjects for > ARServerUser. If you make the call you get a null pointer error. I even > replicated this in driver.exe. in the 7.1 api it takes me roughly a min to > pull the roughly 3000 filters with the getListFilterObjects call....my > workaround is to do a GetListFilter, then loop through all 3k records > getting the objects for each...this workaround takes me roughly 5 times > longer to get my records. > > > > I don't consider it acceptable to break something as simple as this and > issue 3 patches to the product without fixing it....I'm looking for some 'me > too' over to BMC to try to get this puppy into Patch 4 if possible. > > > > If you consider this a whine, please let me know about YOUR bugs that BMC > won't fix.... > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > ------------------------------ > > Email correspondence to and from this sender is subject to the N.C. Public > Records Law and may be disclosed to third parties. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > ------------------------------ > > Email correspondence to and from this sender is subject to the N.C. > Public Records Law and may be disclosed to third parties. > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 4209 (20090702) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 4209 (20090702) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > -- Warren R. 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