The entire ITSM suite is riddled with bugs similar to this. I have only been working with 7.1 ITSM for a couple of months but am amazed at how many issues we have run into. Found one the other day that has to do with auto assigning a Problem Manager. Took me hours to track down what was wrong and the fix turned out to be a simple field replacement in a qualification. BMC has known of the issue for months, has released numerous patches, but this issue is still not available in a release.
On Thu, Jul 2, 2009 at 10:42 PM, Meyer, Jennifer L < [email protected]> wrote: > I went to the trouble of fixing the underlying problem to bring the > workflow in line with the other audit forms and sending the definition files > to BMC. They haven't sent word whether they'll put in a hotfix yet, though. > It's not as if they have to perform any work, I've done it already. > > Jennifer Meyer > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of LJ Longwing > Sent: Thursday, July 02, 2009 12:39 PM > To: [email protected] > Subject: Re: Rant: RE: SW00327272 > > Fortunately, you have a 'fix' for yours...just index the darn field...:) > > _____ > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Meyer, Jennifer L > Sent: Thursday, July 02, 2009 9:36 AM > To: [email protected] > Subject: Re: Rant: RE: SW00327272 > > > ** > > As always, Jason, your insight into the depths of the corporate mind > astounds and delights me. > > > > Jennifer Meyer > > _____ > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Jason > Sent: Thursday, July 02, 2009 11:30 AM > To: [email protected] > Subject: Re: Rant: RE: SW00327272 > > > > You're missing the point. This is just 1 of the built-in job security > features that BMC has so kindly built into ITSM for us high by consultants > and developers. :-) > > > Jason > > > > _____ > > From: "Meyer, Jennifer L" <[email protected]> > To: [email protected] > Sent: Thursday, July 2, 2009 6:20:34 PM > Subject: Re: Rant: RE: SW00327272 > > ** > > BMC has created defect # SW00329945 for the issue you have reported. > > Yes, this past May. > > > > Actually, this one was rather straight-forward. The notification audit > table timed out every time it was refreshed. When I checked the > qualifications, the field it was searching on was non-indexed. Other > forms' > notification audit tables search on an indexed field, e.g. HPD:Help Desk > Audit Log, CHG:Infrastructure Change Audit Log. Just TMS:Audit Log doesn't > search on that field: it has its own special guid field. > > > > Come to think of it, I think one of the users told me a week or so ago that > one of the Problem audit logs is timing out as well.. > > > > Jennifer Meyer > > _____ > > From: Action Request System discussion list(ARSList) [mailto: > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > Email correspondence to and from this sender is subject to the N.C. Public > Records Law and may be disclosed to third parties. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
