Pre-7.X, ITSM was more-or-less ironed out. Every time I find one of these, I feel like a whiner. It's just that there are so many.
Jennifer Meyer ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Thursday, July 02, 2009 3:59 PM To: [email protected] Subject: Re: Rant: RE: SW00327272 ** The entire ITSM suite is riddled with bugs similar to this. I have only been working with 7.1 ITSM for a couple of months but am amazed at how many issues we have run into. Found one the other day that has to do with auto assigning a Problem Manager. Took me hours to track down what was wrong and the fix turned out to be a simple field replacement in a qualification. BMC has known of the issue for months, has released numerous patches, but this issue is still not available in a release. On Thu, Jul 2, 2009 at 10:42 PM, Meyer, Jennifer L <[email protected]<mailto:[email protected]>> wrote: I went to the trouble of fixing the underlying problem to bring the workflow in line with the other audit forms and sending the definition files to BMC. They haven't sent word whether they'll put in a hotfix yet, though. It's not as if they have to perform any work, I've done it already. Jennifer Meyer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of LJ Longwing Sent: Thursday, July 02, 2009 12:39 PM To: [email protected]<mailto:[email protected]> Subject: Re: Rant: RE: SW00327272 Fortunately, you have a 'fix' for yours...just index the darn field...:) _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Meyer, Jennifer L Sent: Thursday, July 02, 2009 9:36 AM To: [email protected]<mailto:[email protected]> Subject: Re: Rant: RE: SW00327272 ** As always, Jason, your insight into the depths of the corporate mind astounds and delights me. Jennifer Meyer _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Jason Sent: Thursday, July 02, 2009 11:30 AM To: [email protected]<mailto:[email protected]> Subject: Re: Rant: RE: SW00327272 You're missing the point. This is just 1 of the built-in job security features that BMC has so kindly built into ITSM for us high by consultants and developers. :-) Jason _____ From: "Meyer, Jennifer L" <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Sent: Thursday, July 2, 2009 6:20:34 PM Subject: Re: Rant: RE: SW00327272 ** BMC has created defect # SW00329945 for the issue you have reported. Yes, this past May. Actually, this one was rather straight-forward. The notification audit table timed out every time it was refreshed. When I checked the qualifications, the field it was searching on was non-indexed. Other forms' notification audit tables search on an indexed field, e.g. HPD:Help Desk Audit Log, CHG:Infrastructure Change Audit Log. Just TMS:Audit Log doesn't search on that field: it has its own special guid field. Come to think of it, I think one of the users told me a week or so ago that one of the Problem audit logs is timing out as well.. Jennifer Meyer _____ From: Action Request System discussion list(ARSList) [mailto: _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> Platinum Sponsor:[email protected]<mailto:sponsor%[email protected]> ARSlist: "Where the Answers Are" Email correspondence to and from this sender is subject to the N.C. Public Records Law and may be disclosed to third parties. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> Platinum Sponsor:[email protected]<mailto:sponsor%[email protected]> ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ Email correspondence to and from this sender is subject to the N.C. Public Records Law and may be disclosed to third parties. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
