Does the user you're sending the new notification to have permissions to the attachment on the form? If you're actually sending to an e-mail address (vs using a Remedy login ID), it will probably need to have Public permissions.
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, July 08, 2009 12:43 PM To: [email protected] Subject: Adding an Attachment to an Outgoing Message (U) UNCLASSIFIED Windows Server 2003 SQL 2000 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 I have several outgoing email notifications that add an attachment from a ticket attachment pool to the message. On the Filter that sends the email, the first Action is: Notify Text is added User Name: SMTP Address Priority = 0 Mechanism = Email Fields: Subject = Text Include Fields = Selected Fields = File 1 (the attachment field of the ticket Attachment Pool) This action works for several outgoing emails but for some reason, it doesn't work for the new one I created for a Change Request. The attachment creates and is attached to an AR System Email Attachment form. The message gets sent. No attachment is added to the email. As I review the AR System Email Attachment form, attachments sent with messages have the "Reference Count" = 1 On the AR System Email Attachment form, the attachments for messages that do not include the attachment have the "Reference Count" = 0 I can't seem to find what workflow sets the AR System Email Attachment form "Reference Count". Any ideas? Sandra Hennigan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
