The installation of CMDB is what must be first, If you did not install CMDB when you did the original ITSM install you will have issues due to what Joe indicated since IM does install a small footprint of Inventory forms that are part of the fianl Asset install. I did have a customer that had previously installed ITSM improperly and the only fix was to do a new clean install.
-----Original Message----- From: Joe DeSouza <[email protected]> To: [email protected] Sent: Thu, Jul 16, 2009 1:52 pm Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** Hi Charles, ? How are you doing.. Are you still with WCG? ? The only reasons that Remedy recommends installing?Asset first, is that if you install?other apps first, they install Assets footprints (scaled down version?that could be used for inventory and not really management). This would add up the time taken to install.. ? Installing Asset first however cuts down the time to install other?components as?they find Asset?installation in the Shared Application Properties, and then skip copying the?asset related forms and workflow. ? Since you already have the other apps in place, time to install is not really?of essence, so you can go?ahead and install Asset Management. If you have any customizations?however to any of the Asset forms, I'm not sure how the installer will maintain those customizations, so you might want to back up some of that.. ? Cheers ? Joe From: Charles Baldi <[email protected]> To: [email protected] Sent: Thursday, July 16, 2009 1:43:05 PM Subject: Install Asset onto a working Incident/Problem/Change system? ** Hello list, We have been asked to install Asset Management into an existing configuration that already has Incident, Problem, and Change.? Our current configs are: ARS 1.7 p005 Incident/Problem/Change 7.0.03, p008 Windows 2003 server SQL Server 2005 ? We are opening an issue with BMC to get some direction, but I wondered if anyone else has experience in "retro fitting" Asset into an existing ITSM install.? I'm hoping to be able to do this without doing a ground-up install with Asset first, then Incident/Problem/Change, then patch, then re-apply customizations.? Am I dreaming? ? Thanks in advance, Chuck Baldi _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
