So when I try to install Asset, I get 60 failed objects under the ast
component and the culprit appears to be that the system is unable to create
AST:BaseElement. If I try to force the creation using Sync Asset UI, I get
the cryptic logs:
Start processing of form AST:BaseElement
Creating new form
Will fetch display infor for form AST:BaseElement
Will make the new Form AST:BaseElement that is an inner join on
BMC.CORE:BMC_BaseElement
Failed to create Form for: AST:BaseElement
Form does not exist on server
AST:BaseElement
Of course the AST:BaseElement does not exist, that is why I am creating it!
Has anyone seen this before or have suggestions on how to fix this?
- I am logged-in as Demo with proper (administrator) privs
- I confirm that Demo can create forms
- I tried "forcing" things by creating a fake AST:BaseElement form
I still get the can't create message. Have a call in with BMC but no
response in over 24 hours :-(
Chuck
On Thu, Jul 16, 2009 at 2:19 PM, strauss <[email protected]> wrote:
> **
>
> No.
>
> Install Asset 7.0.03 which is current to patch 003.
>
> Install Patch 007 which will bring Asset up to 007, but unfortunately will
> overwrite any changes 008 made to the other apps.
>
> Install Patch 008 or 009 which will bring ALL of the apps to the same
> level.
>
>
>
> We went live on 007 in Spring 08 but were looking at patching ITSM to 008
> or 009 this spring, while also trying to get the ITSM Suite licensing that
> would have given us Asset (the only one we lack). It was not funded, but we
> delayed our patching until after that decision so as to avoid the situation
> that you are in. Applying 007 at our site requires that I reconstruct a _
> *lot*_ of customizations in Incident – learned and documented when we went
> from 006 to 007 just before go live in May 08, whereas 008 and 009 had very
> little effect on Incident (better designed patches) and mostly applied to
> Change and Task which we have not customized.
>
>
>
> Christopher Strauss, Ph.D.
>
> Call Tracking Administration Manager
>
> University of North Texas Computing & IT Center
>
> http://itsm.unt.edu/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [email protected]] *On Behalf Of *Charles Baldi
> *Sent:* Thursday, July 16, 2009 1:12 PM
> *To:* [email protected]
> *Subject:* Re: Install Asset onto a working Incident/Problem/Change
> system?
>
>
>
> **
>
> To clarify, we do have CMDB 2.1.0 at patch 4.
>
>
>
> Our first attempt to install Asset resulted in a pile of errors against
> missing forms (e.g., AST:PurchaseLineItemAssetJoin). I was puzzled because
> I expected the Asset install to handle all the AST forms. Perhaps this is
> because we are at ITSM patch 008?
>
>
>
> So Chris, you are saying that we should
>
> 1. Install ITSM patch 007 (downgrade)
>
> 2. Install Asset
>
> 3. Re-apply patch008
>
>
>
> Chuck
>
> On Thu, Jul 16, 2009 at 2:07 PM, strauss <[email protected]> wrote:
>
> **
>
> Asset installs at patch 003, and cannot be brought up to patch 008 without
> first running patch 007, the last patch to include patches 004-006. Because
> patch 007 will apply to ALL ITSM apps, it will knock ALL of your other apps
> back to 007. Then you can run 008 against everything. The release notes
> for 009 were very specific about all of this… not sure about 008. If you
> had to do any post 008 cleanup on Incident, etc., you will have to do it
> again.
>
>
>
> Christopher Strauss, Ph.D.
>
> Call Tracking Administration Manager
>
> University of North Texas Computing & IT Center
>
> http://itsm.unt.edu/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [email protected]] *On Behalf Of *Charles Baldi
> *Sent:* Thursday, July 16, 2009 12:43 PM
> *To:* [email protected]
>
>
> *Subject:* Install Asset onto a working Incident/Problem/Change system?
>
>
>
> **
>
> Hello list,
>
> We have been asked to install Asset Management into an existing
> configuration that already has Incident, Problem, and Change. Our current
> configs are:
>
> ARS 1.7 p005
>
> Incident/Problem/Change 7.0.03, p008
>
> Windows 2003 server
>
> SQL Server 2005
>
>
>
> We are opening an issue with BMC to get some direction, but I wondered if
> anyone else has experience in "retro fitting" Asset into an existing ITSM
> install. I'm hoping to be able to do this without doing a ground-up install
> with Asset first, then Incident/Problem/Change, then patch, then re-apply
> customizations. Am I dreaming?
>
>
>
> Thanks in advance,
>
> Chuck Baldi
>
>
>
>
>
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>
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