Turning off chaining fixed our issue. It now fails if the user is not in the User form.
Thank you. On Mon, Jul 27, 2009 at 6:02 PM, LJ Longwing<[email protected]> wrote: > I believe what you want is > > Allow Guest Users - Unchecked > Cross Reference Blank Passwords - Checked > Authenticate Unregistered Users - Unchecked > > This will tell the system (the last one) that if they aren't in the user > form, they would be guest and you don't want them in the system (the first > one). If they have a user account, and the password is blank, use AREA to > authenticate. > > This is the configuration we are using and it works well...we don't have > Chaining turned on, we are using 'old school' of ARS-AREA. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Frank Caruso > Sent: Monday, July 27, 2009 5:01 AM > To: [email protected] > Subject: Authentication Issue > > ARS 7.1p5 on Windows > > Using Windows domain to validate users with a blank password. Have > Authentication Chaining Mode setup as ARS-OS-AREA and to not Allow Guest > Users. > > Authentication is working as expected except for users who are on the domain > but DO NOT have a Remedy user record. They are authenticated and then > allowed to access Remedy as a guest user - we have told the system to not > allow guest users. I've tried different combinations of authentication > settings but cannot get ARS to reject the users who do not have a Remedy > account. This confuses many users as they appear to be allowed to access > Remedy but then do not see any links on the Home page. > > Is it possible to configure ARS so that domain authenticated users are not > allowed access if they do not have a Remedy user record? > > Thank you. > > Frank > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
